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GetTicketList

Returns an array of new tickets added since last request by default. Returns all tickets when ReturnAllRecords is set to true.

Multiple records of the following fields are returned, if applicable.

TicketID

int

unique trouble ticket ID number

Machine_GroupID

string

A concatenated representation of the machine id and the group id it is associated with.

agentGuid

decimal

A globally unique identifier for a machine ID.group ID account and its corresponding agent.

TicketSummary

string

summary string briefly describing the ticket

A single record of the following fields is returned.

Method

string

The operation that requested this response.

TransactionID

decimal

The unique message ID for this message.

ErrorMessage

string

If blank, no error was returned.

ErrorLocation

string

If blank, no error was returned.