System Requirements for Virtual System Administrator 5.2

Requirements for Each Managed Machine

Kaseya Agent

  • 333 MHz CPU or greater
  • 128 MB of RAM
  • 30 MB of free disk space
  • Network Interface Card (NIC) or modem
  • Microsoft Windows NT, 2000, XP, 2003, Vista, 2008, 7 (4)
  • Apple Mac OS X version 10.3.9 or above
  • TCP/IP Outbound Port 5721 (1)
  • No Inbound Ports

Requirements for Kaseya Server and Database

IMPORTANT: To qualify for server related support, the Kaseya server software must be installed on an instance of Windows that is dedicated to the Kaseya application.  The Kaseya server must not be installed on an instance of Windows that is hosting another server application (except SQL Server), such as Microsoft Exchange.

General Requirements for Kaseya Server

  • Microsoft Windows
  • Microsoft Internet Information Server (IIS) version 5.1 or greater
  • Microsoft .NET Framework 2.0
  • Microsoft SQL 2005 or 2008 (2)
  • Open ports - configurable:
    • Web UI: typically TCP port 80 or 443 inbound and outbound
    • Email Notifications: typically TCP port 25 outbound
    • Agent connections: default TCP port 5721 inbound and outbound (1)

Minimum Kaseya Server Configuration

  • Single processor (1.0 Ghz,160 Mhz front side bus, 1 MB cache)
  • 2 GB RAM
  • 40 GB hard drive
  • Microsoft Windows
    • Server 2003 or 2008, or (4)
    • XP Pro, Vista, and Windows 7 are supported for evaluation purposes only (4)
  • Microsoft SQL
    • SQL Server 2005 or 2008, or (2)
    • SQL 2005 or 2008 Express Edition with Advanced Services (2)
  • 100 Mbps Network Interface Card (NIC)
  • DSL or Cable modem connection (3)

5.2 Production Server Guidelines

The Kaseya platform is flexible and scalable and will continue to operate reliably under severe loading conditions. Consider matching your anticipated needs to one of the recommended configurations below.

Note: The actual hardware and software requirements for a production Kaseya server will vary depending upon the number of agents to be deployed, the add-on modules, and the actual usage of the system.

Base Configuration

The server configurations below are optimized for maximum performance assuming intensive use of the Kaseya platform in terms of:

  • Deep use of Monitoring for all managed machines
  • Deep use of SNMP Monitoring
  • Frequent Audits for all managed machines
  • Full use of Patch Management for all managed machines
  • Extensive use of Agent procedures for all managed machines
  • All Managed machines are located on remote networks accessible only via the Internet

Add-ons

  • KES will incur an additional %15 load on CPU and IO to the base configuration.
  • On site replication in BUDR will cause heavy traffic between the client and the server and extra DB processing when using Full Synthetic Backups.

Virtual Machines

  • Allocate sufficient virtual resources to meet the system requirements for physical machines. For VMware, allocate reservations of 50% for CPU and memory for the Kserver VM. If SQL Server is installed remotely from the Kserver on a different VM, allocate the same reservations (50%) for the SQL Server VM. Monitor effective CPU and swapped memory and adjust your ESX resources accordingly.

Depending upon actual usage, the hardware and software required may be more or less than the configurations specified below.

As a best practice, administrators are encouraged to monitor standard performance metrics on the Kaseya Server (CPU, memory, etc.) and SQL Server to establish the appropriate level of hardware and software based on actual usage.

Suggested Kaseya Server Configuration for Managing from 50 up to 250 Machines

  • Single processor (Intel Xeon 2.4 Ghz Dual Core, 1066 Mhz front side bus,4 MB cache)
  • 3 GB RAM
  • 2x73Gig 7.5k SATA (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 Standard Edition 32 Bit or 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 32 Bit (with AWE enabled) or 64 Bit (2)
  • 1 Gbps Network Interface Card (NIC)
  • 1 Mbps DSL or T1 connection (3)

Suggested Kaseya Server Configuration for Managing up to 500 Machines

  • Single processor (Intel Xeon 2.4 Ghz Dual Core, 1066 Mhz front side bus,4 MB cache)
  • 4 GB RAM
  • 2x73Gig 10k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 Standard Edition 32 Bit or 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 32 Bit (with AWE enabled) or 64 Bit  (2)
  • 1 Gbps Network Interface Card (NIC)
  • 1 Mbps DSL or T1 connection  (3)

Suggested Kaseya Server Configuration for Managing up to 1000 Machines

  • Single processor (Intel Xeon 3 Ghz Dual Core, 1066 Mhz front side bus, 4MB cache)
  • 6 GB RAM
  • 3x73Gig 10k SAS (hardware RAID 5)
  • Microsoft Windows Server 2003 or 2008 Standard Edition 32 Bit or 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 32 Bit (with AWE enabled) or 64 Bit  (2)
  • 1 Gbps Network Interface Card (NIC)
  • 1 Mbps DSL or T1 connection (3)

Suggested Kaseya Server Configuration for Managing up to 2500 Machines

  • Dual processor (Intel Xeon 3 Ghz Quad Core, 1066 Mhz front side bus,4 MB cache)
  • 10 GB RAM
  • Database RAID: 3x73Gig 10k SAS (hardware RAID 5)
  • tempdb/OS RAID: 2x73Gig 10k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 Standard Edition 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 Standard Edition 64 Bit  (2)
  • 1 Gbps Network Interface Card (NIC)
  • T1 connection (3)

Suggested Kaseya Server Configuration for Managing up to 5000 Machines

Database Server

  • Dual processor (Intel Xeon 3 Ghz Quad Core, 1066 Mhz front side bus,4 MB cache)
  • 16 GB RAM
  • Database RAID: 5x73Gig 15k SAS (hardware RAID 5)
  • Tempdb/OS RAID: 2x73Gig 15k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 EE 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 Standard Edition 64 Bit (2)
  • 1 Gbps Network Interface Card (NIC)
  • High IO External Storage Device or SAN recommended able to support 1500 IOPS

Application Server

  • Single processor (Intel Xeon 2 Ghz Quad Core, 1066 Mhz front side bus,4 MB cache)
  • 6 GB RAM
  • OS: 2x146Gig 10k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 (4)
  • 1 Gbps connection between the Kaseya Server and SQL Server
  • 1 Gbps Network Interface Card for UI and Agents
  • T3 connection (3)

Suggested Kaseya Server Configuration for Managing up to 10000 Machines

Database Server

  • Dual processor (Intel Xeon 3.0 Ghz Quad Core, 1066 Mhz front side bus,4 MB cache)
  • 24 GB RAM
  • Database RAID: 8x73Gig 15k SAS (hardware RAID 5 or RAID 10)
  • Tempdb: 2x73Gig 15k SAS (hardware RAID 10)
  • OS RAID: 2x73Gig 15k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 EE 64 Bit (4)
  • Microsoft SQL Server 2005 or 2008 Standard Edition 64 Bit (2)
  • 1 Gbps Network Interface Card (NIC)
  • High IO External Storage Device or SAN recommended able to support 3000 IOPS

Application Server

  • Single processor (Intel Xeon 3 Ghz Quad Core, 1066 Mhz front side bus,4 MB cache)
  • 6 GB RAM
  • OS: 2x146Gig 15k SAS (hardware RAID 1)
  • Microsoft Windows Server 2003 or 2008 (4)
  • Fiber channel connection between the Kaseya Server and SQL Server
  • 1 Gbps connection between the Kaseya Server and SQL Server
  • 1 Gbps Network Interface Card
  • T3 connection (3)

Suggested Kaseya Server Configuration for Managing more than 10000 Machines

  • For server configuration from 10,000 machines and above please contact sales@kaseya.com for details.

Configuration Notes

1 Agents connect to the Kaseya Server on port 5721. This port assignment may be changed by the administrator.

2 SQL Server 2005 (including Express) must have SP3 or later, and SQL Server 2008 (including Express Edition) must have SP1 or later. SQL Server 2000 or earlier is not supported.

3 Internet bandwidth recommendations assume a Service Provider setting where all managed endpoints are located on remote networks. Internet bandwidth is not required in those cases where all of the managed endpoints are on a LAN.

5 Windows Server 2003, 2003 R2, 2008, 2008 R2 are all supported. XP, Vista, and Windows 7 are for evaluation only.