CD Recovery

The CD Recovery page restores volume backup images to the same machine or same type of machine that the backup was created on. CD Recovery requires the target machine be booted from a CD.

The CD Recovery method is useful when:

The network drivers on the agent's operating system are corrupted, so the agent cannot talk to the Kaseya Server.
The operating system itself is unbootable, and thus the agent cannot check in.
The hard disk is new and there is currently is no operating system.

The target machine must be physically connected to a network that provides access to the Kaseya Server. Once the target machine boots up from the CD, no further user interaction is required. The network card is configured automatically. The Kaseya Server automatically downloads and restores a backup image to the target machine.

See:

Procedure

Create an ISO file - If an ISO image file record doesn't already exist in the paging area, create a new ISO image file by clicking the Create New ISO button. The same ISO file is created each time this button is clicked, but with a different filename. It is the ISO filename on the recovery CD that tells the Kaseya Server which machine ID and backup image to restore from.
Note: You can leave the machine ID and backup image unassigned or change the machine ID and backup image associated with an ISO image file at any time. This lets you create and distribute the recovery CD in advance to all the locations you manage. Then use this page to select the backup image you want to restore from just before the target machine is booted up from the CD. However, you must assign a machine ID and backup image before you start the restore or an error will result.
Select a Machine ID - Associate a machine ID with the ISO file. The machine ID must specify an Image Location that contains the backup image you want to restore.
Select a Backup Image - Associate a backup image timestamp with the ISO filename and machine ID.
Download the ISO image - Download the created ISO file to a workstation that can write the ISO file to a CD.
Create the Recovery CD - Use a CD recording application to write the ISO file as an image to a CD. Do not simply copy the ISO file to the CD as a data file.
Boot the target machine using the recovery CD - The target machine must be physically connected to a network that provides access to the Kaseya Server. No further user interaction is required.

Create New ISO

Click Create New ISO to create a new ISO image file, if one does not already exist that you can use. Creating a new ISO image file creates a new record in the paging area.

Delete

Click the delete icon to delete an ISO image file record.

Edit

Click the edit icon to change the Title of an ISO image file record.

By default, ISO images are private to the user that created it. You can share an ISO image with other users, user roles, or make the ISO image file public.

Title

A descriptive title of the backup image being restored.

Machine ID

Select a machine ID. The machine ID must specify an Image Location that contains the backup image you want to restore.

Backup Date

Select the backup image, by date, to restore from.