Install/Remove: Backup

The Install/Remove page installs or uninstalls Acronis Backup (KBU) software on selected machine IDs. Each KBU installation on a managed machine uses up one KBU license. The number of licenses available depends on the total number of licenses purchased and allocated to each group ID using System > License Manager. KBU licenses are purchased and allocated separately for workstations and servers.

If other backup products are installed on a managed machine, this may cause problems with KBU. Uninstall other backup products before backing up volumes and folders using KBU. A warning message displays on the Backup Status page if other backup products are installed.
See System Requirements for the types of agent operating systems supported.
Backups require additional agent capability so you may be prompted to update the agent prior to installing backup.

Installing Backup Client

Backup 4.0 uses Acronis Backup & Recovery 10, which provides faster and more reliable backups than previous versions of Acronis. If you are experiencing issues with earlier versions of Acronis, upgrading to Backup 4.0 is recommended.

To use the full range of Backup features, such as encryption, synthetic backup and image conversion, endpoints must have Acronis TrueImage 9.5-8173 or higher.

Note: Acronis ABR10 does not support synthetic full backups of folders and files, or synthetic backups with encryption. You should upgrade only the endpoints that require the enhancements provided with the Kaseya Backup 4.0 release.

Customers are not required to install the latest Backup client. Backup works with a mix of Acronis TrueImage installed client versions 9.1, 9.5, 9.7 and the new client version 10.0. You can upgrade to Backup 4.0 without updating existing clients to ABR10. Any new clients you install will be installed using ABR10.

Sometimes new builds become available with bug fixes. The Latest Version / Version column displays the latest version available. To update Backup clients to the latest version, select the machine(s) and schedule a new installation using the Install/Reinstall button.

Note: If an endpoint machine is updated from Acronis TrueImage 9.x to ABR 10.x, a new full backup is scheduled.

Starting with 9.7-8319, Acronis no longer provides a client user interface. Kaseya provides a Backup Local UI.

Kaseya Agent Version Considerations

Kaseya agents must be updated to version 5.1.0.1 or later to cancel a backup with 9.5 or later clients. Kaseya recommends updating all agents that have the new backup client software. Use the Force update even if agent is at… option in the Agent > Upgrade Version > Update Agent page to force the agent to update to 5.1.0.1 or later.

Note: The Kaseya 2 (version 6.x) VSA and its agents support canceling a backup by default.

Installation Requires a Reboot

Backup can backup all volumes, including the boot volume, while in use. Backup accomplishes this through the use of a low level driver. As such, the backup client requires a reboot to complete its installation.

After installation completes, if a user is logged in, the systems asks the user to Reboot Now or Continue Working. If the dialog is not answered within 5 minutes, Continue Working is assumed. If no one is logged in, the system reboots immediately.
You can avoid displaying this dialog box by clicking the Do not reboot after install checkbox.
A Reboot Now button displays in the Install column next to a machine ID if Do not reboot after install was checked or the Reboot Now/Continue Working dialog box on the target machine timed out.
Installing backup on a server when no one is logged in reboots the server when backup installation completes.

Install/Reinstall

Click Install/Reinstall to install or reinstall backup software on selected machine IDs using the options previously selected.

Date/Time

Enter the year, month, day, hour, and minute to schedule this task.

Cancel

Click Cancel to cancel execution of this task on selected managed machines.

Verify Install

Click Verify Install to confirm the backup software is installed on selected machine IDs. Use this if you suspect someone removed the backup software on managed machines.

Copy backup settings from <select machine ID>

Click this link to copy the backup configuration and schedules from an existing machine to all selected machines.

Warn if installer pushes from server

If checked, a warning message displays if the backup file is installed from the Kaseya Server. The backup install file is over 40MB. Avoid file transfer from the Kaseya Server to each machine in a LAN using Patch Management > File Source. Select the File share located on option. Once set, the Kaseya Server writes a single copy to the LAN file share. The backup installation runs from that location for all managed machines on that LAN.

Remove

Click Remove to uninstall the backup software from selected machine IDs. A reboot on the machine is required to remove the low level driver and complete the uninstall.

Stagger by

You can distribute the load on your network by staggering this task. If you set this parameter to 5 minutes, then the task on each machine ID is staggered by 5 minutes. For example, machine 1 runs at 10:00, machine 2 runs at 10:05, machine 3 runs at 10:10, ...

Skip if Machine Offline

Check to perform this task only at the scheduled time, within a 15 minute window. If the machine is offline, skip and run the next scheduled period and time. Uncheck to perform this task as soon as the machine connects after the scheduled time.

Do not reboot after install

If checked, selected machine IDs are not rebooted after the backup software is installed.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Note: Different icon images display when this add-on module is installed in a 5.x VSA. The Remote Control > Control Machine page displays a legend of the specific icons your VSA system is using.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Installed

This column displays the status of installed software on selected machines:

Awaiting reboot. A Reboot Now button displays in the Install column next to a machine ID if Do not reboot after install was checked or the Reboot Now/Continue Working dialog box on the target machine timed out.
Failed to install – unsigned driver installation policy may have blocked install
Failed to install
Install pending
Remove pending
Remove pending
Reset Policy pending
The date and time the backup software successfully installed
Unsigned driver policy reset
Update Agent required to support backup
Verify failed
Window v3 installer and up required

Latest Version / Version

Displays the version of Acronis backup software installed on the managed machine. If a new version is available, also displays Update Available. Latest version at the top of the column displays the latest version of backup software available. Clicking on the hyper-linked version number will download the Acronis installer to the Kaseya Server and make this version available for installation. To update Backup clients to the latest version, select machines and schedule a new installation using the Install/Reinstall button.

Note: After a new version becomes available, you must click on the hyper-linked version number to download the installer to the Kaseya Server before it can be deployed to clients. This only needs to be done once for each new release.

Verified

Displays one of the following:

The date and time the backup software was verified as installed on the machine ID.
Verify pending - Displays with a Cancel button.
Not Verified - Displays with a Verify button.

Type

The type of machine the backup software is installed on:

Workstation
Server

Note: The System > License Manager > Licenses tab identifies the number of server backup licenses and workstation backup licenses available.