Directory Services Overview

Directory Services (KDS) installs agents on newly discovered Active Directory domain machines and manages VSA user logons and Portal Access logons using domain logons. KDS can also create staff records based on contacts in the domain. Changes in the domain are synchronized with KDS on a scheduled basis and do not require a VSA agent on the AD domain controller. KDS uses the industry standard LDAP protocol to safely and securely communicate with Active Directory domains.

Directory Services:

Automatically discovers AD domains that can be synced with the VSA.
Automatically creates a VSA security hierarchy modeled after an existing domain hierarchy.
Automatically keeps the VSA synchronized with all domain changes.
Automatically creates VSA users and staff member records in the VSA based on the creation of users and contacts in the domains.
Auto-populates domain user and contact information in Service Desk tickets.
Auto-deploys agents to domain computers. Agents are automatically placed in the appropriate machine group relative to the domain hierarchy.
Resets a domain password or enable/disables a domain user from the VSA.

Note: See KDS System Requirements.

Functions	Description
Computers	Manages machine ID accounts created, based on applied KDS computer policies, for all domains monitored by KDS probes.
Contacts	Manages staff records created, based on applied KDS contact policies, for all domains monitored by KDS probes.
Users and Portal Users	Manages VSA users and Portal Access candidates created, based on applied KDS group policies, for all domains monitored by KDS probes.
Domains	Configures the integration of KDS with Active Directory domains.
Audit Log	Displays a log of KDS module activities.

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