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Holidays

Service Desk > Configure > Holidays

The Holidays page is used to define specific holidays not already listed as a holiday in the Standard Hours tab of the Coverage Schedules page.

Click New to display the Add Holiday window, or click a row in the middle panel, then click Edit to display the Change Holiday window. Enter the following attributes:

  • Description - The name of the holiday. This middle pane identifier can't be changed once you save it.
  • Date - Enter the calendar date for the holiday.

Default Holidays

You don't have to define hours of coverage for each holiday separately. Instead define hours of coverage for a record called Default Holidays in the Days Covered drop-down list. This adds all holidays in the Holidays table to that coverage schedule. If you don't define hours of coverage for a specific holiday by exception, then each holiday in the Holidays table uses the hours of coverage defined for Default Holidays.