ServiceDeskName

string

The name of the service desk definition.

IncidentNumber

string

The ticket identifier.

Summary

string

The ticket summary text.

Description

string

The ticket description. text.

Status

string

The status of the ticket.

Priority

string

The priority of the ticket.

Resolution

string

The resolution type of the ticket.

Stage

string

The stage of the ticket.

Severity

string

The severity of the ticket.

Category

string

The category of the ticket.

SubCategory

string

The subcategory of the ticket.

Policy

string

The policy of the ticket.

CreateDateTime

dateTime

The date time the ticket was created.

LastEditDateTime

dateTime

The date time the ticket was last edited.

CloseDateTime

dateTime

The date time the ticket was closed.

OrgID

decimal

Unique identifier of the organization associated with the ticket.

OrganizationName

string

The organization name associated withe ticket.

Organization

string

The organization ID associated with the ticket.

OrganizationStaffName

string

The organization staff member name associated with the ticket.

OrganizationStaff

string

The organization staff member unique ID associated with the ticket.

OrganizationStaffEmail

string

The email of the organization staff member associated with the ticket.

Machine

string

The machine associated with the ticket.

MachineGuid

decimal

The GUID of the machine associated with the ticket.

MachineGroup

string

The machine group of the machine associated with the ticket.

MachineGroupGuid

decimal

The GUID of the machine group associated with the the ticket.

Submitter

string

The name of the submitter who submitted the ticket.

SubmitterEmail

string

The email of the ticket submitter.

SubmitterPhone

string

The phone of the ticket submitter.

SubmitterType

string

Type of person submitting the ticket:

• UNKNOWN
• PARTICIPANT - A participant is a VSA user.
• USER - Someone not known to VSA.

IsUnread

boolean

If true, the ticket is set to unread for the currently logged on user.