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Log History

Agent > Log History

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center

The Log History page determines the number of days to store log data in the database on a per log basis for each machine ID. Log data is displayed using Agent Logs or printed to a report using Info Center > Reporting > Logs. This page also determines whether agent log data is subsequently archived to text files located on a network directory. The directory is specified using System > Configure. Changes made using this page take effect at the next agent check-in and display in red text until then.

  • Log Settings can also be maintained using the Agent Settings tab of Live Connect > Agent Data or the Machine Summary page.
  • System > Check-in Policy can restrict the number of days users can keep log entries, to avoid placing undue stress on servers running the KServer service.
  • These settings default from the agent install package. Agent install packages are created using Agent > Deploy Agent.

Estimating Database Sizing Requirements

The more data you log, the larger your database grows. Database sizing requirements can vary, depending on the number of agents deployed and the level of logging enabled. To estimate database sizing requirements for log data, create a dump of your database's nteventlog table. Determine how much data is being logged per day, then use that to predict the amount of extra space required to extend the log retention period.

Log File Locations

Monitoring data log archives are stored in the <KaseyaRoot>\UserProfiles\@dbBackup directory. This is to improve performance on systems where the database is on a different server. All other agent log archives are stored in the directory specified by the System > Configure > Log file archive path field.

Set days to keep log entries, check to archive to file

Set the number of days to keep log data for each type of log. Check the checkbox for each log to archive log files past their cutoff date.

  • Agent Log - The log of agent, system, and error messages.
  • Configuration Changes - The log of configuration changes made by each user.
  • Network Statistics - The log of incoming and outgoing packet count information and the application or process transmitting and/or receiving such packets. This information can be viewed in detail using Agent > Agent Logs > Network Statistics.
  • Agent Procedure Log - Displays a log of successful/failed agent procedures.
  • Remote Control Log - Displays a log of remote control events.
  • Alarm Log - The log of all alarms issued.
  • Monitor Action - The log of alarm conditions that have occurred and the corresponding actions, if any, that have been taken in response to them.
  • SYS log - The log monitoring log.

Set days to keep monitoring logs for all machines

The following monitoring log settings are applied system-wide.

  • Event Log - The log of all events. The events collected are specified in more detail using Agent > Event Log Settings.
  • Monitor Log - The log of data collected by monitoring sets.
  • SNMP Log - The log of all data collected by SNMP sets.

Set All Days

Click Set All Days to set all "day" fields to the same setting.

Select All Archive / Unselect All Archive

Click the Select All Archive link to check all archive checkboxes on the page. Click the Unselect All Archive link to uncheck all archive checkboxes on the page.

Update

Click Update to update selected machine IDs with agent log settings.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.