Network Health Score

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The Network Health Score section of the Executive Summary report gives you a summary view of the health and usability of selected machines as a group. The score is broken into score types. Each score type is subdivided into one of five possible percentage buckets—typically 100%, 75%, 50%, 25% and 0% if none of the first four percentage buckets apply—based on the count for a specified criteria.

Score Type Calculation Example: To keep things simple, an Executive Summary report only includes three machines. For a single score type within that report, one machine meets the criteria for the 100% bucket. The other two machines meet the criteria for the 75% bucket. (100% + 75% + 75%)/3 = 83% health for that score type. You could assign a weight of 2 to double the weight of this score type compared to all the other score types in the report.

Weight Calculation Example: You set one score type to a weight of 2 and seven score types to a weight of 1. The total weight for all 8 score types is 9. The percentage of the score type weighted by 2 is multiplied by 2/9 in the final percentage score calculation. In contrast, the percentages of the other seven score types weighted by 1 are multiplied only by 1/9 in the final percentage score calculation.

The final network health score computes the weighted average of all score type percentages and normalizes them to provide the final percentage score. 100% represents perfect.

• In most cases, you can customize the counts used to assign percentage scores.
• Set the weight to 0 to turn off that score type.
• For the OS Score type only, the standard percentage buckets of 100%, 75%, 50%, and 25% are overridden by the values you set. Each bucket is associated with a different type of operating system. What you're deciding is how healthy a machine should be considered, based on its operating system. Older operating systems tend to be assigned lower OS Score percentages.
• You cannot modify the Patch Score criteria.

Note: Ticketing is ignored when calculating the overall network health score.

Patch Score - This score is calculated using the average number of missing patches on each machine. Each machine is scored based on the number of missing patches as follows:

OS Score - Modern operating systems score higher than older operating systems. The overall OS score is an average of each machine's score calculated as follows:

Note: The OS score weighting can be customized. You can individually weight the OS score given to Win7/Vista/2008, 2003, XP and 2000. Enter the % weights (0 to 100) in the four columns normally used for % score. All legacy OSs are given a zero. If you have a large number of legacy OSs deployed, considered turning off the OS score.

Disk Score - Full disk drives can have a severe negative impact on your system. As such disk space used contributes to the overall system score. Disk score is computed as follows:

Ticket Score - Past due tickets assigned to machines are scored as follows:

Note: The system does not delete tickets when deleting machine IDs. The ticket summary chart includes tickets matching the machine ID / group ID filter. Because no machine data exists for deleted machine IDs, views are not applied to this table.

Event Log Score - Monitored event log alerts represent potential system problems. The number of event log alerts generated by each machine over the specified period of time is scored as follows:

Backup Score - Counts days since the backup last ran. The older the backup is, the lower the score.

Alarm Score - The fewer alarms generated, the higher the score.

Workstation Uptime Score - The greater the percentage of time workstations are up, the higher the score.

Server Uptime Score - The greater the percentage of time servers are up, the higher the score.

Security Score - Untreated threats represent potential system problems. The number of untreated threats generated by each machine over the specified period of time is scored as follows:

Note: The Security Score only displays if you have separately purchased the Endpoint Security add-on module.

Antivirus Score - The Antivirus rating is a composite score weighted as follows for each individual machine:

• Anti-virus install percentage - 40% - Is Antivirus installed on the machine?
• Full scans run during the period - 40% - Has at least one Antivirus scan run during the period?
• Active threats - 20% - Has zero threats been detected during the period?

After each machine Antivirus rating is determined, they are grouped into the following percentage buckets, which can be customized: 100%, 75%, 50%, 25%.

Note: The Antivirus Score only displays if you have separately purchased the Antivirus add-on module.

Anti-Malware Score - The Anti-Malware rating is a composite score weighted as follows for each individual machine:

• Anti-virus install percentage - 40% - Is Anti-Malware installed on the machine?
• Full scans run during the period - 40% - Has at least one Anti-Malware scan run during the period?
• Active threats - 20% - Has zero threats been detected during the period?

After each machine Anti-Malware rating is determined, they are grouped into the following percentage buckets, which can be customized: 100%, 75%, 50%, 25%.

Note: The Anti-Malware Score only displays if you have separately purchased the Anti-Malware add-on module.

Procedure Score - Procedures provide a recurring beneficial service to a machine. The more often the procedure runs, the better shape that machine is likely to be in. The longer it has been since the procedure ran, the lower the score. The weighted thresholds for the procedure score count the number of days since the procedure last ran on the machines. The default values provide the following score:

Note: You must enter at least an * in the Description Filter field to return any results.

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