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Inbox

Info Center > Inbox

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Inbox displays all inbound messages sent to you by other VSA users or by system events. System events include:

  • Reporting - Reports, Report Sets and Scheduled Reports can all generate an inbox message when a report is generated, if a user is specified as a message recipient.
  • Service Desk - Service Desk procedures can specify the sending of a message to one or more users. Service Desk generated messages are formatted using Service Desk > Message Templates.

Note: Inbox messages are not archived.

To / CC

Click the Word 75% / HTML 100% icons to select one or more VSA users to send a message to. You can filter the list of users to select from.

Editing

You can create a new message or forward an existing message. Use the following toolbar buttons to add special formatting to the text:

Word 75% / HTML 100%

  • Word 60% / HTML 100% - Hyperlink selected text. You may need to reset links copied and pasted from another source.
  • Word 75% / HTML 100% or Word 75% / HTML 100% - Expand or contract the edit pane.
  • Word 75% / HTML 100% - Copy selected text from Microsoft Word and paste into text pane.
  • Word 75% / HTML 100% - Insert a table.
  • Word 75% / HTML 100% - Insert a horizontal line as a percentage of the width, or set a fixed width in pixels.
  • Word 75% / HTML 100% - Indent text.
  • Word 75% / HTML 100% - Outdent text.
  • Word 75% / HTML 100% - Set selected text to subscript.
  • Word 75% / HTML 100% - Set selected text to superscript.
  • Word 75% / HTML 100% - Remove formatting of selected text.
  • Word 75% / HTML 100% - Insert special characters and symbols.