Inbox
Info Center > Inbox
- This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench
The Inbox displays all inbound messages sent to you by other VSA users or by system events. System events include:
- Reporting - Reports, Report Sets and Scheduled Reports can all generate an inbox message when a report is generated, if a user is specified as a message recipient.
- Service Desk - Service Desk procedures can specify the sending of a message to one or more users. Service Desk generated messages are formatted using Service Desk > Message Templates.
Note: Inbox messages are not archived.
To / CC
Click the icons to select one or more VSA users to send a message to. You can filter the list of users to select from.
Editing
You can create a new message or forward an existing message. Use the following toolbar buttons to add special formatting to the text:
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- Hyperlink selected text. You may need to reset links copied and pasted from another source. or - Expand or contract the edit pane. - Copy selected text from Microsoft Word and paste into text pane. - Insert a table. - Insert a horizontal line as a percentage of the width, or set a fixed width in pixels. - Indent text. - Outdent text. - Set selected text to subscript. - Set selected text to superscript. - Remove formatting of selected text. - Insert special characters and symbols.
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