Send Message

This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Send Message page sends network messages to selected machine IDs. Messages can be sent immediately at the next managed machine check-in, or can be scheduled to be sent at a future date and time.

The message either displays immediately on the managed machine, or the agent icon in the system tray of the managed machine flashes between a white background and its normal background when a message is waiting to be read. When the machine user click's the flashing icon the message displays.

Machine users can also be notified by a conventional Windows dialog box or through a browser window. If a browser window is used, enter a URL instead of a text message. This feature can be handy, for example, to automatically take users to a web page displaying an updated contact sheet or other relevant information.

Note: Send and receive messages to and from other VSA users using Info Center > View Dashboard.

Enter message/URL sent to remote machines (dialog box or URL)

The text you enter depends on the display window you select.

Enter a text message if the display window is a dialog box.
Enter a URL if the display window is a browser.

Select display window

Select the manner in which the user is notified on the managed machine. The default is Dialog Box, which displays a standard Windows dialog box with the network message. Browser displays a URL in a web browser window.

Send Now

Click Send Now to send the message immediately to selected machines. The message displays in the Messages Not Yet Sent column until the message is received by the machine. For example, the machine may be offline.

Clear Messages

Click Clear Messages to remove messages that have not been delivered to managed machines.

Schedule time to send message

Enter the year, month, day, hour, and minute to send the message.

Schedule

Click Schedule to schedule delivery of the message to selected machine IDs using the schedule options previously selected. The message displays in the Messages Not Yet Sent column until the message is received by the selected machine.

Display Immediately/Flash Icon

This setting determines how managed machine users are notified once their message has been retrieved from the KServer.

Display Immediately notifies the user immediately.
Flash Icon flashes the agent icon in the system tray until the user clicks the icon. The message is then displayed according to the settings in Select display window.
The system tray is located, by default, in the lower right-hand corner of the Windows desktop, in the Taskbar. It contains the system clock, and other system icons.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Current User

Displays the currently logged on user.

Messages Not Yet Sent

This column displays messages not yet sent.

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