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Processing Hotfixes Manually

You can install and test hotfixes on a staging KServer, then copy the list of tested hotfixes to your production KServer using the following procedure.

Note: All steps refer to the System > Configure page, unless a specific step says otherwise.

  1. Disable the Enable automatic check checkbox on the production KServer.
    • Do not click the Process Hotfix button on the production KServer until instructed to so at the end of this procedure.
    • Do not click the Get Latest Hotfix button ever on the production KServer.
    • Do not click the manually apply hotfixes link ever and install hotfixes that way.
  2. Create a copy of the production KServer and call it the staging KServer.
  3. Check the Enable automatic check checkbox on the staging KServer.
  4. Click the Reload button on the staging KServer. This ensures all hotfixes are reloaded from the base release up to the latest hotfix.
  5. Uncheck the Enable automatic check checkbox on the staging KServer. This ensures no more hotfixes will be added to your staging KServer during your cycle of testing.
  6. Make a note of the hotfix level of your staging KServer and all add-on modules using System > License Manager.
  7. Test your critical business processes on the staging KServer.
    • Report any problems with the latest batch of hotfixes on your staging KServer, if necessary. Additional hotfixes may be required to correct any problems you encounter.
    • Repeat steps 3 through 7 on your staging KServer until you are satisfied the latest hotfix level is acceptable for use on your production KServer.
  8. Locate the kweb* files on the staging KServer. Typically these files are located at: C:\Kaseya\WebPages\install. There is a single file for the VSA and one additional file for every installed add-on module.
    • kweb.xml - The VSA hotfix file.
    • kweb-sd.xml - The Service Desk hotfix file.
    • kweb-kes.xml - The Endpoint Security hotfix file.
    • kweb-budr.xml - The Backup hotfix file.
    • kweb-kusm.xml - The Desktop Policy and Migration hotfix file.

    Warning: Do not modify these kweb* files manually. All hotfixes in the kweb* files must be installed in sequence as specified by Kaseya.

  9. Copy and paste these kweb* files from the staging KServer to the same relative location on the production KServer.
  10. Click the Process Hotfix button on the production KServer. The tested kweb* hotfixes are now installed on the production KServer.
  11. Confirm the hotfix levels of your production KServer and all add-on modules match the hotfix levels on your staging KServer using System > License Manager.