If you are upgrading an existing Kaseya Server to 6.5 and Kaseya Server Setup detects add-ons are installed that are not licensed, you must take one of two actions before you can complete the installation.
Update your existing Kaseya license to conform with your installed add-on modules, or
Uninstall the unlicensed add-on modules.
In both cases, you must cancel Kaseya Server Setup and restart Kaseya Server Setup after you have completed these actions.
Updating Your Existing Kaseya License
Identify the unlicensed add-on modules you wish to license.
See Uninstalling Unlicensed Add-on Modules below for any unlicensed add-ons you do not wish to license.
Contact Kaseya using the 24-hour customer support hotline at 415.694.5700 for instructions on licensing the installed add-on modules.
In most cases customer support will provide you with a new license code. If provided with a new license code, you must update your license code in your existing 6.3 VSA before running Kaseya Server Setup again.
In the VSA select System > Server Management > License Manager.
Click the Update Code button.
Enter the new license code in the Enter License Code field.
Logon to the VSA again and confirm the new license code displays in the License Manager page.
Uninstalling Unlicensed Add-on Modules
You may elect to uninstall unlicensed add-on modules, before completing the Kaseya Server Setup installation.
Cancel out of Kaseya Server Setup if you have not already done so.
Select Control Panel > Uninstall Programs.
Right click each unlicensed add-on module and select the Uninstall option.
