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The action framework can be extended easily using the Plug-in Framework to run any external program. The device name and test information can be passed to the external program to build very flexible actions, which can then use the API to query the state of another device and test before executing a corrective action.
RT Trouble Ticketing Plugin
This integration package adds a new custom action to the drop-down list of actions available to a user of the Traverse web application. The action can be confided to trigger after certain number of test cycles, repeat after several test cycles, and trigger during certain hours of the day, like any Traverse action. Once triggered, the script connects to an existing RT (version 2.x) system and searches for a ticket in the specified queue matching a certain subject created using a device and test name. If found, the ticket is updated with new information. Otherwise a new ticket is created and the URL to the ticket is added to the device comment.
Note: This plugin needs to be licensed separately. Contact Kaseya Support for more information.