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Installation

To install the RT Trouble Ticketing Plugin:

  1. Copy the installation package to each DGE that should have the custom action, and also to the host running the web application. Store it in a temporary location.
  2. Extract the files and start installation:
cd /tmp
gunzip -c integ-rt2-n.n.tar.gz | tar xvf -
cd integ-rt2-n.n
perl ./install.pl
  1. Provide answers to the requested questions. The installation process copies the integration package into the appropriate location under Traverse installation directory.
  2. You must restart the DGE process and web application at a convenient time before the action becomes visible in the drop down list in the web application, or can be executed by a DGE.