This procedure provides bulk synchronization of assets. Even if this bulk procedure is not run, asset synchronization occurs automatically for integrated organizations/customer accounts when:
An asset is detected using VSA > Discovery.
A new agent is installed in the VSA.
Additional Guidelines
Changing the name of the organization or asset in the VSA does not update BMS unless you run Assets Synchronization.
Once assets are imported, you can also manually create a ticket in BMS and select the imported asset, without having to initiate a ticket creation event in the VSA.
Procedure
Select the Admin > Service Desk > RMM Integration Settings page.
Click the integration record you created earlier.
Select the Assets Synchronization tab.
Click Load Assets.
Optionally filter the loading of data from the VSA into BMS using filter fields.
Asset Name
Machine Group
Is Computer Agent - No or Yes - If Yes, the computer has a Kaseya agent installed.
Select the assets you want to import into BMS.
Click Import Results.
Note: If you get a 'There are no logs yet!' message you may have forgotten to select any assets to import.
Review synchronized asset properties using the BMS > Service Desk > Asset Management > Hardware Assets page.
