Alerts

Mobile Device Management provides three general types of alerts.

• Device Alerts - Device-specific alerts include:
  • Device Offline - The device has failed to check-in a specified number of minutes.
  • Lost Device Checks In - A device checks in after being marked as lost.
  • Device Checks In - A device checks in.
  • Prompt Agent - Prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS only.
• Group Alerts - Creates an alert when a new device joins a specified organization or machine group.
• System Alerts - Creates an alert when a specified number of unused device licenses are available.

When a Mobile Device Management alert is enabled and the alert condition occurs, options include sending an email or creating a ticket.

Note: Alarms and the running of agent procedures are not supported for mobile device-based alerts.