Next Topic

Previous Topic

Book Contents

Service Procedure Editor

In any service desk procedure folder tree, click New Procedure or Edit Procedure to display the procedure editor.

Note: See IF-ELSE-STEP Service Desk Commands for a detailed explanation of each statement's parameters.

Action Buttons

These buttons display in the middle pane of the procedure editor.

Drag and Drop

The Properties pane

The Properties pane displays procedure and statement properties.

Editing lines

One method of editing procedure lines is by using the Properties Pane. Only a single procedure line can be edited at a time. If there are no lines selected, this pane can be used to edit overall procedure properties (such as the procedure description).

Guidelines