sendEmail()

Sends an email to one or more recipients. Specifies the subject and body text of the email.

Optionally check the Send the email if the body contains the [$ChangesAsHtml$] or [$Changes$] and those properties are empty due to hidden notes. This prevents emails with "empty" notes from being sent.

You can include property variables, global variables and procedure variables in the To, From, Subject, and Body fields of a sendEmail() command. You can reference property variables, global variables and procedure variables in the message templates you link to in a sendEmail() command. See Ticket Properties and Variables for a list of property variables. See Procedure Variables and Working with Variables for more information about variables.

You can also enter the name of a pool of users. Names are delimited using commas or semi-colons. The following order of precedence determines the email addresses of recipients. The name in the To field of a sendEmail() step is checked to see if it:

• Exists as a user name. If that name is found, and an email address exists for that user, then that email address is used.
• Conforms to an SMTP email address. For example, user@domain.com. If the name matches that pattern, that name is used for the email address. If a service desk pool name conforms to an email address, then email will be sent to that email address, not to the pool of users in that pool.
• The name is looked up as a service desk pool. The email is sent to the email addresses associated with each user in the pool.