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Feature
ADESK-961 |
The GetIncidentList2Request and GetIncidentListRequest in the SD API now have a parameter that you can pass called ReturnDescription. It is a boolean (true or false) field. |
Bug Fixes
ADESK-1011 |
Fixed a scroll issue when attempting to select an external customer record in Service Billing. |
ADESK-922 |
A system error no longer displays on the Service Billing > Customers > Select Customer > Edit > Customer Info page when the language is not English. |
ADESK-867 |
In email notifications, you can now click a link to display an attachment referenced by a custom field using the RichText datatype. |
ADESK-873 |
Editing a ticket using the Go To option assigns the user to the ticket if the ticket is assigned to a pool and the user is a member of that pool. This behavior is consistent with selecting a ticket for editing from the ticket table. |
ADESK-920 |
Clicking a Service Desk ticket link on the Monitoring > Alarm Summary page now correctly displays the Service Desk ticket. |
ADESK-937 |
Search all views that contain pools for the assignee now bring back the correct tickets. |
ADESK-969 |
Fixed an issue that caused the Service Desk email reader to fail to process a certain format of inbound email. |
ADESK-971 |
Documentation for the GetIncidentList API request and response was updated. |
ADESK-990 |
Fixed a Service Desk performance issue that occurred when a large number of categories were specified. |