When you access the Device Summary status view, a Quick Links > Additional Tools option displays when you hover over the row of a device. Click the Additional Tools option to display the Device Details and Troubleshooting Tools window. You can also access this same window from the Test <name> Status View.
Troubleshooting Tools options include:
Connect to Device Via - Select Telnet, HTTP, or HTTPS as the protocol to use to connect the device, and then modify the port number if necessary. Click Go to connect to the device. This is done over a secure tunnel using TCP port 7654.
Connect to External Site - Use the drop-down menu to select the external site to which you want to connect. Click Go to connect to the external site. This enables you to ensure the gateway is operating properly.
Test Connectivity - Use the drop-down menu to select ping or traceroute to test the connectivity of the device. Click Go to view the results below the Test Connectivity field.
SNMP Agent Parameters - Click Query to retrieve information about the SNMP agent.
MIB Browser - Click on this link to bring up a MIB browser in a new window which is an interactive way to retrieve SNMP information on any SNMP enabled device. For more information on using the MIB browser, see MIB browser.
