SLA

These reports are designed for the purpose of historical and deeper analysis of the Service License Agreement (SLA) metrics and measurements configured and monitored in Traverse. SLA reports allow you to report and track your Service Levels defined for Containers, Devices and Tests. These reports allow you to:

Monitor and measure from a business service perspective.
Monitor compliance with defined SLAs.
Identify trends and avoid failures using proactive reporting.

The report can be generated for historical analysis, as well as to view compliance for the current SLA calculation period. The user can specify a number of parameters:

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