The Remote Control page enables you to troubleshoot or boot unresponsive vPro machines. A vPro Proxy is required if the target vPro machine is behind a firewall.
Since ISM configured vPro machines do not support KVM access to their machines, KVM remote control is disabled on this page for ISM machines.
For standard Windows logon sessions, Kaseya Remote Control provides a faster connection.
Only one connection at a time is supported for each machine. You can cancel a proxied KVM/RDM session using the Cancel Sessions column on the vPro Proxy page.
Note: You must download and install the KVM Viewer first. This is a separate application installed on your local machine. When you click the KMV Viewer button this utility is launched and a connection dialog window displays to help you initiate the KVM Viewer session. This is the only way to start the utility. The utility will continue to run on your local machine even if you log out of the VSA.
