Kaseya Server Requirements & Minimum Configuration

IMPORTANT: To qualify for server related support, the Kaseya Server software must be installed on an instance of Windows that is dedicated to the Kaseya application.  The Kaseya Server must not be installed on an instance of Windows that is hosting another server application (except SQL Server), such as Microsoft Exchange.

General Requirements for Kaseya Server

• Microsoft Windows - see supported versions below
• Microsoft Internet Information Server (IIS) version 5.1 or greater
• Microsoft Message Queuing (MSMQ)
• Microsoft .NET Framework 2.0 SP2
• Microsoft .NET Framework 3.5 SP1
• Microsoft .NET Framework 4 (Standalone Installer)
• Microsoft SQL - see supported versions below ⁽³⁾
• Microsoft SQL Reporting Services ⁽⁴⁾
• TCP/IP open ports:
  • Web UI: port 80 or 443 inbound and outbound
  • Email Notifications: port 25 outbound
  • Agent connections: port 5721 inbound ⁽¹⁾

Minimum Kaseya Server Configuration

• Single processor (2.4 Ghz,160 Mhz front side bus, 1 MB cache)
• 4 GB RAM ⁽²⁾
• 40 GB hard drive
• Microsoft Windows
  • Server 2003, 2003 R2, 2008, 2008 R2, 2012 or
  • XP Pro, Vista, and Windows 7 or 8 are supported for evaluation purposes only with systems that have no more than 5 Kaseya Agents
• Microsoft SQL
  • SQL Server 2005, 2008, 2008 R2, 2012 with latest service pack, or ⁽³⁾
  • SQL 2005, 2008, 2008 R2, 2012 Express Edition with Advanced Services, with latest service pack ⁽³⁾
• 100 Mbps Network Interface Card (NIC)
• DSL or Cable modem connection

Note: The actual hardware and software requirements for a production Kaseya Server will vary depending upon the number of agents to be deployed, the add-on modules, and the actual usage of the system.

Configuration Notes

¹ Agents connect to the Kaseya Server on port 5721. This port assignment may be changed by the administrator.

² An adequate amount of properly configured RAM is essential for good system performance especially with SQL server; the more memory for SQL Server, the less IO experienced by the disk subsystem and the higher cache/hit ratio’s you should attain.

³ SQL Server 2005 (including Express) must have SP3 or later, and SQL Server 2008 (including Express Edition) must have SP1 or later. SQL Server 2008 R2 is supported at RTM. SQL Server 2000 is not supported. To ensure enough memory resources are available on 32 bit Windows systems, you must not include the /3GB switch in your boot.ini; otherwise, excessive paging can result impacting performance. However, to allow SQL Server to take advantage of memory above 4Gig, the use of the /PAE switch is highly recommended along with the AWE feature enabled in SQL Server. When SQL Server is running on the same machine as the Kaseya Server, Min and Max Memory settings must be configured to allow at least 2 Gigabytes of FREE RAM to the OS and Kaseya Processes. Windows 2012 only supports x64 bit processors; therefore, the 32 bit settings mentioned above do not apply.

⁴ Running MS Windows 64-bit (XP, Vista, 7, Server 2003), SQL Server 2005 64-bit (and the Kaseya Server) all on a single Windows machine is not recommended due to a Microsoft issue related to MS Reporting Services. The issue is described in this article: http://msdn.microsoft.com/en-us/library/ms143293(SQL.90).aspx. There is no issue if you are running SQL Server 2005 64-bit on a separate machine from the Kaseya Server.