If the logo does not display in SSRS reports and may be due to either of the following conditions:
SSRS is installed on the same machine as the Kaseya Server. SSRS is unable to retrieve the logo because of firewall issues. To fix this issue, change the URL to localhost from the externally available URL/IP address. This fix replaces the earlier work around of having the customer change the host file on their machine.
The VSA has been configured using a self-signed SSL certificate. To fix this issue change the protocol from https to http.
Procedure
Display the System > Server Management > Configure page in the VSA. Click the Change URL button to open the Report Configuration dialog.
Click on the Edit button at the top of the screen.
Change the URL for the report logo from <your-Kaseya Server-system-name> to localhost in the Logo field.
For Kaseya Servers configured using a self-signed SSL certificate, change the https to http.
Note: No other part of the URL need be changed.
Click Save to commit your changes.
The URL has now been saved. Run a report to see the logo display in the header of the report.
