The Request Support page provides multiple ways of contacting Kaseya support.
Support Web Site - Find answers to common questions using the Kaseya Support website at http://www.kaseya.com/support.aspx. This website provides links to the Kaseya Forum and to the Kaseya Knowledge Base. The Kaseya Forum hosts an interactive community of Kaseya users that discuss a wide variety of issues and solutions on a daily basis. Subscribe to the forum to get new posts of interest directly emailed to you as new information appears. The Kaseya Knowledge Base provides technical information about installation and usage of the Kaseya IT Automation Framework.
Allow Kaseya support to access your system - Kaseya support engineers can solve problems with your system quickly and efficiently when they can directly access your Kaseya Server. Click Create to create a kaseyasupport master user account on your system. The Kaseya Support engineer can use our system to log into your system and help solve any problems.
Note: We realize the security implications of providing access to your Kaseya Server. To protect this logon, your system creates a secure logon. No one has access to the password, not even the Kaseya support engineer. The password gets changed every time you click this button.
Click here to manage support request - The Kaseya Help Desk provides a single point of contact for managing your Kaseya support tickets, accessing the knowledge base, and participating in the user forum.
Your Information
Typically Kaseya support needs some basic information about your system to begin providing support. Your user name, email address, Customer ID, and system URL are provided for your convenience.
