TicketID

int

unique trouble ticket ID number

Machine_GroupID

string

A concatenated representation of the machine id and the group id it is associated with.

agentGuid

decimal

A unique identifier for a machine ID.group ID account and its corresponding agent.

machName

string

Machine Name used for each agent

groupName

string

Group Name used for each agent

TicketSummary

string

summary string briefly describing the ticket

Assignee

string

Admin name this ticket is assigned to

CreatedBy

string

admin name (or machine ID if entered by user) of the person that created this ticket

CreationDate

string

timestamp when the ticket was created

DueDate

string

ticket due date

LastModifiedDate

string

Date of the most recent note entered for this ticket

ResolutionDate

string

timestamp when the ticket was closed

UserName

string

The name of the submitter

UserEmail

string

The email address of the submitter

UserPhone

string

The phone number of the submitter

MonitorAlarmID

int

The identifier of the monitor alarm.

TicketLabel

string

The label of the field

IntegerValue

int

The value of a integer field

NumberValue

decimal

The value of a number field

StringValue

string

The value of a string field

ListValue

string

The value of a list field

Method

string

The operation that requested this response.

TransactionID

decimal

The unique message ID for this message.

ErrorMessage

string

If blank, no error was returned.

ErrorLocation

string

If blank, no error was returned.