Agent Menu

The Agent Menu page specifies the options that display in the agent menu of a user's machine. The user displays the agent menu by right-clicking the agent icon in the system tray of the managed machine. This page can also prevent the agent icon from displaying on the user's machine. Changes made using this page take effect at the next agent check-in and display in red text until then.

Note: See Agent Icons for a general explanation of how agent icons display on the user's machine.

Hiding the Agent Icon on the User's Machine

To hide the agent icon altogether:

Select one or more machine IDs.
Uncheck the Enable Agent Icon checkbox.
Click Update.

All of the other checkbox settings will become dimmed, indicating that all agent menu options have been disabled.

Preventing the User from Terminating the Agent Service on the User's Machine

If the Exit option is enabled on a user's managed machine, the user can terminate the agent service on the managed machine by selecting this option. When the agent service is stopped, the managed machine displays as offline to VSA users and can no longer receive commands from the Kaseya Server.

To remove the Exit option from agent menus on managed machines:

Select one or more machine IDs.
Uncheck the Exit checkbox.
Click Update.

Checkboxes

Enable Agent Icon - Check to display the agent icon in the system tray of the managed machine. Uncheck to hide the agent icon and prevent the use of agent menu options.
About <Agent> - Check to enable the machine user to click this option to display the About box for the installed agent. The default option label Agent can be customized.
<Contact Administrator...> - Check to enable the machine user to click this option to display either the user's Portal Access page or a different contact URL. The default option label Contact Administrator... can be customized.
<Your Company URL...> - Check to enable the machine user to click this option to display the URL specified in the corresponding URL field.
Disable Remote Control - Check to enable the machine user click this option to disable remote control on the user's managed machine.
Set Account... - Check to enable the machine user to click this option to display their machine ID.group ID.organization ID and to change the Kaseya Server address the agent checks into. The new IP address you enter must point to a working VSA, or else the IP address change will not take effect.
Refresh - Check to enable the machine user to initiate an immediate full check-in.
Exit - Check to enable the machine user to terminate the agent service on the managed machine.

Update

Click Update to apply agent menu settings to selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

ACObSRx

This column summarizes the agent menu options enabled for a machine ID. ACObSRx applies to the keyboard shortcuts that are used to access each option in the agent menu.

A letter indicates that option displays in the agent menu. A "-" indicates that menu option does not display in the agent menu.

A = About Agent

C = Contact User

O = Launches the URL specified in the URL field. The agent displays the text listed in the field to the left of the URL field.

b = Disable Remote Control

S = Set Account...

R = Refresh

x = Exit

About Title

The text appended to the label for the About option on the agent menu. For example, if the About Title is Agent then the label of the About option displays as About Agent.

Contact Title

The text displayed on the agent menu for contacting a VSA user.

Custom Title

The text displayed on the agent menu for contacting a custom URL.

Contact URL

The URL to display when the Contact Administrator... option is selected by the machine user. The default URL is the Portal Access page. A different URL can be entered.

Custom URL

The URL to display when this agent menu option is selected by the user.