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GetIncident

Retrieves a single incident from the database. The request is:

IncidentRequest

 

The incident to retrieve. This has the following fields:

  • IncidentNumber – The ticket ID as seen by the user, such as STD000001
  • IncidentId – The database ID of the ticket to retrieve.
  • IncludeNotes – true to include notes in the retrieved ticket
  • IncludeDefinition – true to include the desk definition in the response
  • IncludeAttachment - true to include attachments in the retrieved ticket

SessionId

Decimal

The web service session ID.

A single record of the following fields is returned.

IncidentResponse

Incident

The retrieved incident.

Method

string

The operation that requested this response.

TransactionID

decimal

The unique message ID for this message.

ErrorMessage

string

If blank, no error was returned.

ErrorLocation

string

If blank, no error was returned.