GetServiceDesk

Retrieves the definition of a service desk. This should be called prior to creating a user interface to allow the user to enter a ticket. The request is:

ServiceDeskDefinitionRequest

The service desk to retrieve. This has the following elements:

ServiceDeskName – The name of the service desk to retrieve.
ServiceDeskID – the database of the service desk to retrieve. Should not be used.

SessionId

Decimal

The web service session ID.

A single record of the following elements returned.

ServiceDeskDefinitionResponse	ServiceDeskDefinition	The retrieved desk definition.
Method	string	The operation that requested this response.
TransactionID	decimal	The unique message ID for this message.
ErrorMessage	string	If blank, no error was returned.
ErrorLocation	string	If blank, no error was returned.