Remote Control Authentication

You can require VSA users enter a 2FA passcode within the VSA console before starting a remote control session.

Once enabled for a selected machine any VSA user must have a corresponding passcode provided by the Two Factor Authentication server managing Kaseya logons to start any kind of remote control session from the VSA to that selected machine.
Entering this 2FA passcode is independent of whether the machine itself requires 2FA to logon. If both are enabled, then the VSA user will be required to enter the passcode twice.

Move agents to the Agents requiring authentication list to require 2FA authentication within the VSA console when remote control sessions are started.

Note: If agents are not showing on this page, enable the System > Configure > Enable VSA API Web Service option in an on premises VSA. SAAS tenant users should contact Kaseya support to have this option enabled.