Install/Remove

The Install/Remove page installs, uninstalls and verifies the Desktop Policy and Desktop Migration client software on selected machines. The clients and associated support files are typically installed to C:\Program Files\Kaseya\<AgentGUID>\User State Management.

Note: Desktop Policy and Desktop Migration client software requires credentials be set for machine IDs using Agent > Set Credential. In general, use domain administrator credentials when managing machines.

Licensing

The top of the page displays used and available license counts for Desktop Policy and Desktop Migration. Licenses are managed using System > License Manager.

Actions

This page provides you with the following actions:

Desktop Policy - If checked, this client is selected to be installed, uninstalled or verified.

Desktop Migration - If checked, this client is selected to be installed, uninstalled or verified.

Schedule - Click this button to display the Scheduler window, which is used throughout the VSA to schedule a task. Schedule this task once. Options include:
- Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading. For example, if the scheduled time for a task is 3:00 AM, and the distribution window is 1 hour, then the task schedule will be changed to run at a random time between 3:00 AM and 4:00 AM.
- Skip if offline - If checked and the machine is offline, skip and run the next scheduled period and time. If blank and the machine is offline, run the task as soon as the machine is online again.
- Power up if offline - Windows only. If checked, powers up the machine if offline. Requires Wake-On-LAN or vPro and another managed system on the same LAN.
- Exclude the following time range - Applies only to the distribution window. If checked, specifies a time range to exclude the scheduling of a task within the distribution window. Specifying a time range outside of the distribution window is ignored by the scheduler.
Install Now - Installs the Desktop Policy and Desktop Migration clients on selected machine IDs.
Cancel Install - Cancels pending installs or uninstalls on selected machine IDs.
Uninstall Now - Uninstall the Desktop Policy and Desktop Migration clients on selected machine IDs.
Verify Now - Verifies the Desktop Policy and Desktop Migration clients are installed properly on selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Policy

If checked, the Desktop Policy client is installed on this machine ID.

Migration

If checked, the Desktop Migration client is installed on this machine ID.

Latest <version> / Version

The column heading displays the latest version of the client software available.

The column cells display the version of Desktop Policy and Desktop Migration client software installed on the machine ID. Displays Install Pending if the client software is scheduled to be installed on the machine ID.

Verified

Displays a timestamp if the installation of the Desktop Policy and Desktop Migration client software on the machine ID has been verified.