Policy Alerts

Desktop Management > Desktop Policy > Policy Alerts

• This page only displays if Desktop Policy is installed.

The Policy Alerts page creates alerts in response to the success or failure of policy events scheduled using the following KDPM pages:

• Power
• Mapped Drives
• Printers
• Desktop

The list of machine IDs you can select depends on the machine ID / group ID filter and the scope you are using. A machine must have the Desktop Policy client installed using Install/Remove to display on this page.

To Create an Alert

1. Check any of these checkboxes to perform their corresponding actions when an alert condition is encountered:
   • Create Alarm
   • Create Ticket
   • Run Script
   • Email Recipients
2. Set additional email parameters.
3. Select one of the following:
   • Apply Power Policy Success
   • Apply Power Policy Failed
   • Apply Mapped Drive Success
   • Apply Mapped Drive Failed
   • Apply Printer Policy Success
   • Apply Printer Policy Failed
   • Apply Desktop Policy Success
   • Apply Desktop Policy Failed
4. Check the machine IDs to apply the alert settings to.
5. Click Set to assign the alert settings to selected machine IDs.

To Copy Alert Settings

1. Select copy all settings from.
2. Click (click to select) to select the Desktop Policy managed machine to copy alert settings from.
3. Check the machine IDs to apply the alert settings to.
4. Click Set to assign the alert settings to selected machine IDs.

Create Alarm

If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alert condition is encountered, a ticket is created.

Run Script

If checked and an alert condition is encountered, an agent procedure is run. You must click the select agent procedure link to choose an agent procedure to run. You can optionally direct the agent procedure to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that encountered the alert condition.

Send email to

If checked and an alert condition is encountered, emails are sent to the specified email addresses.

• If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
• If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
• If Remove is clicked, all email addresses are removed without modifying any alert parameters.
• Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Alert Name

Lists the alerts possible for each machine ID.

Responses

The ATSE response code assigned to each alert for each machine IDs:

• A = Create Alarm
• T = Create Ticket
• S = Run Script
• E = Email Recipients

Script to Run

The script to run, if this alert condition occurs.

Run Script On

The machine ID the script is run on, if this alert condition occurs.

Email To

A comma separated list of email addresses where notifications are sent.