Extend/Return

The Extend/Return page extends the annual license count for selected machines IDs or returns annual licenses from selected machine IDs. A annual license can be returned from one machine ID and be applied to another machine ID. Each machine ID can be allocated multiple years of security protection. Endpoint Security licenses are allocated to group IDs using System > License Manager.

Note: See Endpoint Security Licensing in the Security Overview topic.

The list of machine IDs you can select depends on the machine ID / group ID filter and the scope you are using. To display on this page, machine IDs must have the Endpoint Security client software installed on the managed machine using the Security > Installation page.

Actions

Extend - Extends the annual license count for selected machines IDs.
Return - Returns annual licenses from selected machine IDs.
Auto Extend - Enables automatic allocation of a new license the day the old license expires for selected machine IDs. Only full licenses are allocated using Auto Extend. If no additional licenses exist, allocation fails and security protection expires for the endpoint. Enabled by default.
Remove Auto Extend - Disables auto extend for selected machine IDs.
License Count - Displays a popup window of the following license counts:
- Purchased Licenses
- Full Available Licenses (Purchased not allocated or installed or expired)
- Allocated Licenses (Scheduled for install, but install not yet complete)
- Applied Licenses (Active license applied to a machine)
- Partial Available Licenses (Formerly assigned to a machine but returned to pool before expiration)
- Partial Allocated Licenses (Partial Available that has been scheduled for install, but install not yet complete)
- Total Licenses (Purchase licenses minus expired)
- Expired Licenses
Note: As of version 9.1 licensing sets the expiration date of the license to one year from the day it is purchased, irrespective of the day it is installed. The expiration dates of existing licenses are not affected by this change.
Show only licenses expiring within 30 days - Limits the display of licenses in the paging area to those expiring within 30 days.

Table Columns

(Check-in Status) - These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

(Select All Checkbox) - Click this checkbox to select all rows in the paging area. If checked, click this checkbox to unselect all rows in the paging area.
Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the VSA.
Returnable - The number of annual licenses returnable from a machine ID. A machine ID with only one annual license cannot return any additional annual licenses.
Expires On - The date a machine ID's security protection expires, based on the number of annual licenses it has.
Warning: The Kaseya license expiration date and the AVG license expiration date frequently do not match each other. On the Kaseya side, the expiration date for endpoint licensing is set to the install date of the Endpoint Security client plus one year. On the AVG side the license expiration date frequently displays an earlier license expiration date that should be ignored. Endpoint Security uses the Kaseya expiration date to determine license expirations.
Auto Extend - If checked, auto extend is enabled for this machine ID.
At Limit - If the maximum number of annual licenses available to a group ID are being used, then each licensed machine ID in that group ID displays a Yes in the At Limit column. This alerts the user that more annual licenses may be required for that group ID. Endpoint Security licenses are allocated to group IDs using System > License Manager.