Templates

The Templates folder contains functions that create and maintain templates for desk definitions, notes and messages.

• Desk Templates - Provides sample desk templates to help you get started using Service Desk as quickly as possible.
• Note Templates - Defines blocks of static text that can be appended to a note while editing a ticket.
• Message Templates - Defines reusable, standard messages you can send as emails or display as messages in the Inbox of other users.