Onboarding Users

Users are automatically invited to install a Kaseya agent on their mobile devices as soon as users are imported from Active Directory into Enterprise Mobility Management. User status will already display Invited when you first see the users listed on this page. You may wish to invite a user again if he or she failed to receive their original email invitation.

To reinvite users:

1. Navigate to the Users page.
2. Select one or more users.

   Note: If you don't see a user you were expecting to see, you can click the Resync Now button. This will reconnect with the customer organization instance of Active Directory and update the list of users for the selected customer organization.

3. Click the Invite > Invite Users option.
   • The Status column shows Invited when an invitation has been sent to a user.
   • The Status column shows Active when the user has installed the Enterprise Mobility Management agent on at least one or more devices.
   • The number of the devices managed by Enterprise Mobility Management for that user is indicated by the device icons in the Devices column.

     Note: See Managing Devices for details about mobile device management.