Clicking the hyperlink beneath a device name on the Devices page displays the details of that device in a series of tabs.
General
Application
App Compliance
Logs
Messages
Location
General tab
Operating System
Type - The type of operating system on the device.
OS Version - The version of operating system used by the device.
Build - The build number of the operating system.
Device Information
Name - The name the device uses to identify itself.
Agent ID - The Kaseya agent GUID.
Device Identifier - A unique identifier assigned to the device by the manufacturer.
Serial - The serial number of the device.
IMEI - The unique identifier of the device's main assembly, independent of the SIM card plugged into the device. The IMEI number applies to GSM, WCDMA and iDEN mobile phones.
ICC - The unique identifier of the SIM card plugged into a device.
KMDM Version - The version of the MobileManage app on the device.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
Data Roaming - True or False.
WiFi MAC - The MAC ID of the device.
Location
Timezone - The timezone used by the device.
Last Latitude - The last latitude returned by the device.
Last Longitude - The last longitude returned by the device.
Platform
Manufacturer - The manufacturer of the device hardware.
Model Name - The model name of the device hardware.
Model - The model number of the device hardware.
Radio Version - The version of modem firmware used by the device. Also called the "baseband" version.
Internal Total - The total memory available and built into the hardware.
Internal Free - Free memory available and built into the hardware.
External Total - The total memory available externally.
External Free - Free memory available externally.
Home network
Home Carrier - The main service provider of the device.
Home MCC - The home mobile country code of the device. Large countries can have more than one mobile country code.
Home MNC - The mobile network code for the home operator/carrier of the device.
Current network
Current Carrier - The carrier currently being used by the device.
Current MCC - The mobile country code currently being used by the device.
Current MNC - The mobile network code of the operator/carrier currently being used by the device.
Applications tab
The Applications tab displays a list of the apps installed on the selected managed mobile device.
App Compliance tab
The App Compliance tab shows Required Apps Missing from Device.
Package Name - The full name of the app in reverse-domain format. Example: com.kaseya.enterprise.agent.
App Name - The friendly name of the app. Example: Agent.
Logs tab
The Logs tab displays device log entries. The device log is for Kaseya support purposes only. The device log shows the actual messages sent back and forth between the VSA and a selected device.
Messages
The Messages tab displays a history of messages sent to and from the device.
Direction
- Sent from the device.
- Sent from the VSA administrator.
Date - Date/time of the message.
From - Applies to device messages only. The device identifier and machine group.
Message - Text of the message.
Location
The Location tab displays location tracking data for a selected device. Each numbered marker on the map references a numbered list on the right side of the map. The numbered list identifies the date and time the device was at that location. The display of data is filtered by a specified range of dates and times.
Note: If you don't see a location marker for a device you're tracking, try resetting the filter to display an earlier date range.
Date and Time - Optionally change the date and time filter. The filter limits the display of device locations to a range of dates and times.
Refresh - Refresh the map after resetting the Date and Time filter.
- Sent from the device.
- Sent from the VSA administrator.