Monitoring Features Overview

Goal

Provide a monitoring strategy to monitor and alert on hardware and software assets. Monitoring critical system events on Windows servers round-the-clock, seven days a week, ensures the health of your IT infrastucture. If an issue is to occur, failure to be notified immediately could materially impact the continuity of your business. As the machines within the IT supported infrastructure change over time, monitoring should attempt to pick up those changes and begin monitoring appropriately based on those changes.

Overview

Kaseya monitoring provides multiple ways of monitoring agent based and non-agent based systems within a customers IT supported infrastructure. Server availability monitoring in the form Agent Status Alerts provide notifications when systems go down or are otherwise "offline" due to root causes such as crashes, reboots, network connectivity, system overloading, etc.. Windows Service monitoring in the form of Monitor Sets with Service Checks provide continual monitoring of important Windows Services, and send notifications and perform auto-remediation (restart services) when these services are not running/stopped. Event Log monitoring in the form of Event Set Alerts provide continual monitoring of Windows Event Logs and send notifications when important events are logged in these Windows Event Logs. Performance monitoring in the form of Monitor Sets with Counter Thresholds provide continual monitoring of important Windows Performance Counters and send notifications when the values of the counters meet certain thresholds where there could be a negative impact to system performance, availability, and/or reliability. Monitoring statuses , events, and values for counters are recorded within the system for updating historical, trending, and reporting purposes. Alarms generated by monitoring systems are logged within the system for historical and reporting purposes. Multiple levels of severity are supported so that issues that do arise can be prioritized appropriately and the correct parties notified via email.

The following Monitoring Features Overview depicts the system and monitoring types included in the Standard Solution package.

Monitoring Types = (A=Availability, E=Event Log, S=Services, P=Performance)

Monitoring Severity Matrix

Note: Severity Levels apply only to Monitor Sets and Event Sets and are designated in the Name of the Set. Fixed Alerts are all configured to behave like Severity3.