Supported OS Platforms and Software

Agent OS Platforms Supported

This package provides content and support for the following OS platforms on agent machines.

• Microsoft Windows Server 2012, 2012 R2, 2016
• Microsoft Windows 7, 8, 8.1, 10
• Apple Mac OS X 10.7, 10.8, 10.9, 10.10, 10.11; macOS 10.12, 10.13 and 10.14

Note: Apple OS X not supported by Apple - 10.7, 10.8, 10.9, 10.10, 10.11 and 10.12

• SUSE Linux Enterprise (11, 12), OpenSUSE Leap 42.3, CentOS (6, 7), Red Hat Enterprise Linux (6, 7), and Ubuntu (12.04 LTS, 14.04 LTS, 16.04 LTS, 18.04 LTS)

3rd Party Systems Supported

The ITSM-SS is designed with content and support for the following 3^rd Party systems and applications.

• Email/Messaging
• Exchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise Server
• AntiVirus/AntiMalware
  • Symantec AntiVirus v10, Corporate Edition v10, Endpoint Protection v11
  • McAfee VirusScan/Enterprise, Total Protection, Endpoint Protection
  • Sophos AntiVirus
  • Trend Micro OfficeScan v10, Worry-Free Business Security v11
  • AVG Technoligies AntiVirus v8
  • Kaspersky Endpoint Security v8
  • Microsoft Security Essentials, Forefront Endpoint Protection
  • Microsoft Security Center Integrated 3^rd Party AV/AM Products
• Backup/Recovery
  • Symantec Backup Exec v10/11/12/12.5/2010/2012
  • Computer Associates BrightStor ARCServe Backup r11.1/11.5/12/12.5/15
• Database Servers
  • Microsoft SQL Server 2005/2008/2008 R2
• Remote Access
  • Terminal Server, Citrix MetaFrame/Presentation Server/XenApp
• Network Infrastructure
  • Microsoft Active Directory, File & Print, DHCP Server, DNS Server, FTP Server
• Web Servers
  • Microsoft IIS 6/7, SharePoint Server 2007/2010