Alerts

vPro > Setup > Alerts

The Alerts page creates alerts in response to the success or failure of vPro events. The list of machine IDs you can select depends on the machine ID / group ID filter and the scope you are using.

To Create an Alert

1. Check any of these checkboxes to perform their corresponding actions when an alert condition is encountered:
   • Create Alarm
   • Create Ticket
   • Run Script
   • Email Recipients
2. Set additional email parameters.
3. Select one of the following:
   • on vPro Power On Success
   • on vPro Power On Failed
   • on vPro Force Power Down Success
   • on vPro Force Power Down Failed
4. Check the machine IDs to apply the alert settings to.
5. Click Set to assign the alert settings to selected machine IDs.

To Copy Alert Settings

1. Select copy all settings from.
2. Click (click to select) to select the Desktop Policy managed machine to copy alert settings from.
3. Check the machine IDs to apply the alert settings to.
4. Click Set to assign the alert settings to selected machine IDs.

Create Alarm

If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alert condition is encountered, a ticket is created.

Run Script

If checked and an alert condition is encountered, an agent procedure is run. You must click the click to select link to choose an agent procedure to run. You can optionally change the machine ID the agent procedure is run on by clicking the machine with the alert link.

Send email to

If checked and an alert condition is encountered, emails are sent to the specified email addresses.

• If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
• If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
• If Remove is clicked, all email addresses are removed without modifying any alert parameters.
• Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Alert Name

Lists the alerts possible for each machine ID.

Responses

The ATSE response code assigned to each alert for each machine IDs:

• A = Create Alarm
• T = Create Ticket
• S = Run Script
• E = Email Recipients

Script to Run

The script to run, if this alert condition occurs.

Run Script On

The machine ID the script is run on, if this alert condition occurs.

Email To

A comma separated list of email addresses where notifications are sent.