Live Connect

The Live Connect app is a single-machine user interface that runs natively on your local machine, independent of the browser you are using to log into the VSA. The Live Connect app is designed using a Material Design look and feel.

• The first page you see is the Asset Summary page.
• Multiple icons along the left provide access to other menus or pages.
• You can click the add tab icon to work with multiple menu options for the same machine at the same time.
• Most data lists throughout Live Connect can be filtered and sorted.
• When upgrading to 9.3, enhanced Live Connect features do not display until agents are updated to 9.3.

Note: This updated version of Live Connect replaces Live Connect (Classic). Live Connect (Classic) and Quick View (Classic) can be enabled by setting the Use new Live Connect when clicking the Live Connect button in Quickview option to No in System > Default Settings.

Launching Live Connect

• If you hover the cursor momentarily over the agent icon, the Quick View window displays. You can use Quick View to launch Live Connect.
• The first time you launch Live Connect, you are prompted to download and install the Live Connect app on your local computer.

Manage Servers

If you're not logged into the VSA already, you can run the Live Connect app from your local machine and a Manage Servers app displays. The Manage Servers app maintains the list of VSAs you have VSA admin access to.

Click any VSA you've added to the list. A login window displays. Enter your VSA admin credentials for that VSA.

A list of agent machines displays, based on your assigned VSA admin scope. Clicking any agent in the list launches a Live Connect app session for that machine. To re-display the agent list, click the add tab icon. Click a different agent to launch another Live Connect app session. You can launch as many concurrent Live Connect sessions as your local machine's memory will support. Rows are grayed out if the agent has not been updated to 9.3.

Menu options on the agent list window include:

• Asset Summary Displays the Asset Summary page in Live Connect for the selected machine..
• Remote Control Starts a Kaseya Remote Control session for the selected machine.
• Files Displays a file manager for the selected machine.
• You can also click the three dots icon to display additional options.

  

Kaseya User Portal

A Kaseya User Portal version of the new Live Connect layout displays when a machine user clicks the agent icon in the system tray. Menu options include Home, Agent, Tickets, Chat.

Menus and Options

• Asset > Asset Summary - Serves as the landing page. Provides basic information about the managed machine.
  • Machine Info - Lists basic information about the managed machine.
  • Thumbnail View - The desktop of the currently logged on user displays in a thumbnail view, if a user is logged onto the machine.
  • Memory/CPU/Volume - Shows CPU %, memory % and disk space volume for the managed machine.
  • Agent Procedures
  • Top 5 Processes
  • Agent Procedures
  • Top 5 Processes
  • User Info
  • Last 5 System Events
  • Network Info
  • Asset Info
• Asset > Asset Info
  • Computer Information
  • Disk Volumes
  • Memory Devices
  • Network Info
  • On Board Devices
  • PCI and Disk Hardware
  • Port Connectors
  • Printers
  • System Info
  • System Slots
  • Time Information
• Asset > Documents - Maintains a list of documents stored on the Kaseya Server associated with this machine. This same list can be maintained using the Audit > Documents page.
• Asset > Log Viewer
  • Agent
  • Alarm
  • Monitor Action
  • Configuration Changes
  • Legacy Remote Control
  • Kaseya Remote Control
• Asset > Patch Status
• Asset > Procedures
  • History
  • Logs
  • Pending - You can run, schedule or delete a pending procedure. You can also select and schedule a different procedure to run.
  • Run
• Asset > Software
  • Add / Remove
  • Installed Apps
  • Licenses
  • Startup
• Asset > Users
  • Accounts
  • Credentials
  • Groups
  • Members
• Remote Control > Shared Session or Private Session - Initiates a Kaseya Remote Control session.
  • Keyboard
  • Monitor selector
  • Latency indication
• Files - Provides a file manager for the remote machine.

  Item Icons

  Drive This list item is a drive.

  Folder This list item is a folder.

  File This list item is a file.

  List Item Options

  Download Downloads the selected file.

  Rename Renames the select file or folder.

  Delete Deletes the selected file or folder.

  Move to Moves the selected file or folder to another folder.

  Make a Copy Copies the selected file or folder

  Header Options

  Upload Uploads a file.

  Create Folder Creates a new folder in the current folder.

  Show Transfers Displays file transfers. Useful if the file is particularly large.

• Commands - Opens a command shell on the managed machine. Defaults to the system root directory.
• Services - Lists services on a manage machine. You can stop, start or restart a service.
• Processes - Lists processes on a manage machine. You can stop a running process.
• Registry - Displays the registry of the managed machine ID. You can create, rename, refresh or delete keys and values, and set the data for values.
• Event Viewer - Displays event data stored on the managed machine by event log type. Event Viewer data does not depend on Agent > Event Log Settings.
• Ticketing - Displays and creates tickets for the managed machine. Displays and creates tickets for Ticketing module tickets or tickets and knowledge base articles for the Service Desk module, depending on which module is activated.

  Note: Both the service desk and the organization or machine must be a member of the Anonymous scope to display Service Desk tickets in Live Connect and Kaseya User Portal.

• Chat - Initiates a chat session with the currently logged on user of the managed machine. You can invite other VSA users to join your chat session. A chat session using the Live Connect is independent of the legacy Remote Control > Chat page.

Note: See Live Connect Requirements.