Live Connect

The Live Connect app is a single-machine user interface that runs natively on your local machine, independent of the browser you are using to log into the VSA. The Live Connect app is designed using a Material Design look and feel.

• The first page you see is the Asset Summary page.
• Multiple icons along the left provide access to other menus or pages.
• You can click the add tab icon to work with multiple menu options for the same machine at the same time.
• Most data lists throughout Live Connect can be filtered and sorted.
• When upgrading to 9.3, enhanced Live Connect features do not display until agents are updated to 9.3.

Note: This updated version of Live Connect replaces Live Connect (Classic). Live Connect (Classic) and Quick View (Classic) can be enabled by setting the Use new Live Connect when clicking the Live Connect button in Quickview option to No in System > Default Settings.

Launching Live Connect

• If you hover the cursor momentarily over the agent icon, the Quick View window displays. You can use Quick View to launch Live Connect.
• The first time you launch Live Connect, you are prompted to download and install the Live Connect app on your local computer.

Manage Servers

If you're not logged into the VSA already, you can run the Live Connect app from your local machine and a Manage Servers app displays. The Manage Servers app maintains the list of VSAs you have VSA admin access to.

Click any VSA you've added to the list. A login window displays. Enter your VSA admin credentials for that VSA.

A list of agent machines displays, based on your assigned VSA admin scope. Clicking any agent in the list launches a Live Connect app session for that machine. To re-display the agent list, click the add tab icon. Click a different agent to launch another Live Connect app session. You can launch as many concurrent Live Connect sessions as your local machine's memory will support. Rows are grayed out if the agent has not been updated to 9.3.

Menu options on the agent list window include:

• Asset Summary Displays the Asset Summary page in Live Connect for the selected machine..
• Remote Control Starts a Kaseya Remote Control session for the selected machine.
• Files Displays a file manager for the selected machine.
• You can also click the three dots icon to display additional options.

  

Kaseya User Portal

A Kaseya User Portal version of the new Live Connect layout displays when a machine user clicks the agent icon in the system tray. Menu options include Home, Agent, Tickets, Chat.