Authenticator application Set up and Configuration for VSA 2FA

Authenticator application is a software designed to generate Time-based, One-Time passwords (TOTP). The TOTP is used as a separate verification step in the 2-factor authentication process to login VSA Admin portal (see 2 Factor Authentication (2FA) in VSA).

To have the Authenticator application generate the TOTP for VSA Admin Portal, users have to add the VSA account to the Authenticator application during the 2FA enrollment process only. Afterwards, Authenticator application will automatically generate authorization codes for user’s subsequent logins.

Authenticator application for mobile devices

To set up a mobile Authenticator app, please follow the following steps:

1. Download and install one of the following applications in App Store for iOS and in Google Play for Android OS:

• IOS:
  • Google Authenticator: https://apps.apple.com/us/app/google-authenticator/id388497605
  • Microsoft Authenticator: https://apps.apple.com/app/microsoft-authenticator/id983156458
  • Okta Verify: https://apps.apple.com/us/app/okta-verify/id490179405
  • Duo Mobile: https://apps.apple.com/us/app/duo-mobile/id422663827
  • Authy Twilio Authy 2-Factor Authentication : https://apps.apple.com/us/app/twilio-authy/id494168017
  • AuthAnvil Authenticator: https://apps.apple.com/us/app/authanvil-authenticator/id1091014965
• Android:
  • Google Authenticator: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
  • Microsoft Authenticator: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en
  • Okta Verify: https://play.google.com/store/apps/details?id=com.okta.android.auth
  • Duo Mobile: https://play.google.com/store/apps/details?id=com.duosecurity.duomobile
  • Twilio Authy 2-Factor Authentication: https://play.google.com/store/apps/details?id=com.authy.authy
  • AuthAnvil Authenticator: https://play.google.com/store/apps/details?id=com.authanvil.authenticator

1. Launch the installed mobile Authenticator application.
2. Select the option to add an Account to the mobile app.
   
3. Scan the QR code displayed in the VSA.
   
4. Find the VSA Account in the Accounts list in the mobile Authenticator application.
   
5. Enter the Time-based, One-Time Password (TOTP) displayed in the Authenticator application in the VSA and click the Submit button.
   

Note: The Authentication Code should be entered within the 30-second period. Otherwise, you should enter the next non-expired Authentication code displayed in the Authenticator application. The code expiration is tracked in the Authenticator application.

Note: The VSA Account should be displayed on the Accounts list in the mobile application.

(See 2-Factor Authentication Subsequent Login for more information.)

Workaround for mobile Authenticator application setup

If you have issues at scanning the QR code, you can add your VSA Account manually in a mobile Authenticator application:

1. Select Add an Account option in the installed mobile application.
2. Enter Username and the Key.
   
3. Enter an authorization code generated by the Authenticator application into the VSA and click the Submit button.

Note: To view the Key, click the I can’t scan the bar code option in the VSA application. The key will be displayed as Your TOTP Authenticator code in the VSA application instead of the QR code.

Issue you may face during the Authenticator application setup on a mobile device

• If you have added your VSA account to the Authenticator application, but the generated code does not work, make sure that the Authentication Code has not expired. If it has, enter a new valid authentication code while it is valid.
• If you have added your VSA account to the Authenticator application and have entered a valid Authentication code, delete your VSA Account in the mobile Authenticator application and complete 2FA steps from again.