Entering an Issue Type is now required when adding a ticket from the Client Portal. (BMS-1347)
CRM
Updated the Contacts dialog to show the contacts even if the contact is associated with an inactive location. (BMS-1374)
Imported accounts now use the default currency of the company. (BMS-1329)
Finance
Added a new 'Bill Zero Value Items' option on the Admin > My Company > Company Settings > Invoice tab to show or hide zero value items in Finance billing pages. (BMS-1336)
Added the ability to change the customer associated with the ticket if the ticket is in billing review and there are no posted entries. (BMS-1367)
General
Searches now ignore leading and trailing spaces whenever a search is executed. (BMS-1339)
Dashboards now auto-refresh every 15 mins. (BMS-1340)
Home
Added a hyperlink URL on the ticket number and task name in a timesheet. (BMS-1337)
Inventory
Updated Inventory > Stock Adjustments to handle the processing of a large number of items in one record. (BMS-1348)
Projects
Updated the task notes to show the creator of the note. (BMS-1371)
Service Desk
Updated the email parser to handle lost connections and antivirus messages. (BMS-1333)
Updated the email parser to calculate the 'SLA Time to Resolution' when a new ticket is added. (BMS-1334)
Updated the Edit Ticket page to refresh the due date after saving. (BMS-1335)
Updated the Service Desk > Service Desk Dashboard page to hide inactive statuses in the 'Tickets By Status' dashlet. (BMS-1338)
Marking a ticket as complete within the time log no longer sends out an internal note to the customer. (BMS-1343)
Fixed an issue with internal notes being being sent out as 'ticket overdue' messages when the 'SLA Resolution Overdue By' trigger was enabled for tickets in workflows. (BMS-1345)
Updated the email parser to prioritize associating newly created tickets with contacts before employees. (BMS-1346)
Resolving a ticket using the Resolve button now identifies the user that resolved the ticket in the generated note. (BMS-1360)
Updated the ticket to pause calculating the SLA whenever it is in a waiting for customer status. (BMS-1361)
Updated the Ticket Edit page to show the contact. (BMS-1378)
The drop-down list for the Ticket Type search parameter on ticket list pages is now sorted alphabetically. (BMS-1349)
Reports
Fixed the time format of the execution date displayed on reports. (BMS-1359)
Updated the Service Desk > Asset Information report to show data. (BMS-1375)
