Installations

Security > Installation

The Installations page installs or removes security protection for selected machine IDs.

• The list of machine IDs displayed depends on the Machine ID / Group ID filter and machine groups the user is authorized to see using System > User Security > Scopes.
• User Access Control (UAC) must be disabled prior to install or upgrade of endpoint clients.
• After Endpoint Security is installed on the VSA, endpoint installers are downloaded from AVG.
  • New Endpoint Security endpoint installers are based on AVG 2013 but Endpoint Security continues to support existing AVG 2012 and AVG 9 endpoints.
  • Endpoint installers are based on workstation, server and CPU type: 32bit vs 64bit. The appropriate installer is selected when installing to an endpoint.
  • The server endpoint installer contains Exchange installation components.
  • The time to download endpoint installers from AVG may vary, based on an approximate 500 MB delivery package.
  • A conditional reboot of VSA may be necessary.
• AVG 2013 registers itself in the Windows Security Center but AVG 2012 and AVG 9 does not.
• Endpoint Security licenses are allocated to group IDs using System > License Manager.

Rebooting the Endpoint During Installs and Upgrades

Installing AVG 2013 may reboot the endpoint after the install. Upgrading AVG 2013 will reboot the endpoint after the uninstall of the previous Endpoint Security client software, then again after the install of AVG 2013.

Note: Installing and upgrading to AVG 2013 is recommended during off hours to avoid interrupting the user. An option exists to ask the end-user to proceed with the install or upgrade, before continuing with the install.

AVG 8 Not Supported

Warning: AVG 8 endpoints are not supported in Endpoint Security. Users are strongly recommended to either upgrade endpoints to AVG 9 before upgrading to Endpoint Security, or uninstalling AVG 8 endpoints entirely, then reinstalling these same endpoints to AVG 2013 endpoints after installing Endpoint Security.

Install Option Guidelines

Installing the following options on servers is not recommended.

• Email Scanner

On servers installed with Exchange the following options are not recommended.

• Web Shield
• Link Scanner
• Identity Protection

For both servers and workstations AVG Firewall is not supported for AVG 2013 and AVG 2012 endpoints but still supported for AVG 9 endpoints.

Actions

This page provides the following actions:

• Install - Install Endpoint Security on selected machine IDs. See Installing or Upgrading an Endpoint.

  Warning: Uninstall all anti-virus/spyware/malware software on the managed machine before installing Endpoint Security client software.

• Upgrade - Upgrades AVG 9 and AVG 2012 endpoint clients to AVG 2013. The Install Status column identifies endpoints that are eligible for an upgrade. See Installing or Upgrading an Endpoint.
• Connect Client - Installs only the Endpoint Security client service on the endpoint. This allows you to:
  • Verify if a supported AVG engine exists on the endpoint.
  • Upgrade or reinstall just the Endpoint Security client service, without affecting the AVG component. This may be required if the Endpoint Security client service is outdated or has become corrupted.
• Remove - Remove Endpoint Security on selected machine IDs.
• Cancel Pending Operation - Cancel any of the first three actions, if they have not yet been completed.
• Edit User Prompts - Edit the warning prompt displayed to users, if a warning prompt is displayed. You can also specify the number of minutes the user is allowed to postpone installation.
• Installation Options - Sets module-level or default installation options for installs or upgrades.
• Reboot - Reboots the selected computer. Periodically AVG releases an update that requires a reboot. Reboot Required displays in the Version column.
• License Counts - Licensing sets the expiration date for all KAV, KAM, and KES client licenses purchased equal to the VSA maintenance expiration date. Lists Endpoint Security license counts for servers and workstations. Endpoint Security license counts also display on the Administration > Manage > License Manage page.
  • Purchased Licenses
  • Full Available Licenses - Purchased not not allocated or installed or expired.
  • Allocated Licenses - Scheduled for install, but install not yet complete.
  • Applied Licenses - Active license applied to a machine.
  • Total Licenses - Purchased licenses minus expired.
  • License Expiry Date

Table Columns

• (Check-in Status) - These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

• (Select All Checkbox) - Click this checkbox to select all rows in the paging area. If checked, click this checkbox to unselect all rows in the paging area.
• Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the VSA.
• Install Status - Types of messages include:
  • (blank) - Endpoint Security client software is not installed on the machine ID. There are no prerequisites preventing you from installing the client on this machine.
  • Application Conflict <product name> - A antivirus product is already installed on this machine and it conflicts with the install of Endpoint Security.
  • Requires Agent Update - The agent software is earlier than 4.7.1. Use the Agent > Update Agent page to update this agent.
  • Install Pending <date/time> - The install is scheduled for a specified date/time. Overdue date/time stamps display as red text with yellow highlight.
  • Waiting for Service - The service used by the agent to communicate with the AVG engine has started the install. This message displays until the install is complete.
  • - The install has completed. You can display the installation options applied to a machine ID by clicking this icon.
  • FAILED at <time/date and error message> - Displays install failure details, if available, reported by the AVG client software.
  • AVG Removed by User - The machine user has removed the AVG client manually.
• Install Source - If a file source is defined using Patch Management > File Source, then installs are sourced from this location. Otherwise, installs are sourced from the internet. If the option Download from Internet if machine is unable to connect to the file server is selected in Patch Management>File Source:
  • During a Endpoint Security endpoint install, if the files source is down or credentials invalid, the installer is downloaded from the Kaseya Server and completes the endpoint install.
  • During a Endpoint Security manual update, if the files source is down or credentials invalid, the update is downloaded from the internet.

  In both cases above, the View Logs page displays an error message stating why the file source failed and that it is trying to download from the internet.

• Installed On - The date Endpoint Security client software was installed on the machine ID.
• Version - The version of security protection currently used by this machine ID. For example: 8.5.322 270.12.6/2084
  • 8.5.322 - The version of AVG program installed.
  • 270.12.6/2084 - The full virus database version. 270.12.6 represents the definition version and 2084 is the signature version. Displays in red text if the signature version is older than the last 5 signature versions available or if the definition version is older than the last 2 definition versions available and the agent is active.
  • [KES 2.1.0.87] - The version of Endpoint Security client software.