Service Desk (v6.5.0.0) - 31 January 2014

	Enhancements
Resend Time Entries	[ADESK-172] - Added a new navigation item to the Service Desk module called "Resend Time Entries." Master role users can use this page to resend time tracking events that were not processed from Service Desk to the Time Tracking module.
Activation	[ADESK-530] - Service Desk no longer converts alarms older than 14 days into tickets when Service Desk is activated.
	Bug Fixes
Service Desk	[ADESK-1] - Copying a Service Desk ticket now copies the link with an inventory asset to the new ticket. [ADESK-6] - Changes to custom fields in Service Desk tickets are no longer saved when a failCurrentTicketTransaction() service procedure step is run. [ADESK-11] - New Service Desk tickets created using inbound emails that include a ~machinegroup='xxx' tag now populate the Inventory Asset of the new ticket correctly. [ADESK-17] - The Service Desk > Note Template page no longer allows you to save a new note template with a blank name and prompt or a "space characters only" name and prompt. [ADESK-18] - Corrected a Service Desk > Coverage Schedule issue where "noon hour" time settings were converted to "midnight hour" time settings after a save. [ADESK-30] - Service Desk tickets saved using custom fields defined using non-US date formats no longer prevent tickets from being re-opened. [ADESK-43] - Service Desk group updates of tickets that use custom fields were corrected. [ADESK-44] - Corrected a bug associated with the Closed stage that caused the flow chart on the Service Desk > View tab to display incorrectly. [ADESK-49] - Corrected a stage entry procedure IF statement bug that caused an exception when a ticket was created by a system event, such as clicking a New Ticket link on the Monitor > Alarm Summary page. [ADESK-52] - Setting categories to hidden using the Service Desk > Role Preferences page are now hidden in the ticket editor as expected. [ADESK-57] - Corrected a bug that prevented selected Service Desk tickets from being exported. [ADESK-65] - Adding note and hours to an existing ticket using the Service Desk > Tickets > Add Note option now correctly posts hours to Time Tracking module timesheets. [ADESK-66] - Printing a Service Desk ticket using the Tickets > Print option no longer generates an exception message. [ADESK-70] - Corrected an error in the Incident Management Desk desk template that failed when using the Calculate Priority sub procedure. [ADESK-83] - Formatting changes to the text of descriptions in existing Service Desk tickets is now saved. [ADESK-91] - Service Desk tickets created by inbound HTML emails sent from Lotus Notes are now formatted correctly. [ADESK-97] - Corrected a dialog exception message that occurs when cancelling out of a nested dialog using the Service Desk > Tickets > Go to button. [ADESK-100] - Non-Master users are now able to see CLOSED KB Articles in the Search All page. [ADESK-103] - Service Desk now prevents the creation of two note templates with the same name. [ADESK-122] - Fixed a bug preventing Service Desk > Role Preferences changes from being saved. [ADESK-135] - Fixed a bug that prevented tickets from being filtered by categories in the Service Desk > Tickets table. Occurred after attempting to add a new category and an error was generated. [ADESK-140] - Fixed a bug preventing a stored string value in a variable from being used to set the escalation time for a service procedure. [ADESK-160] - You are no longer allowed to rename a Service Desk note template to a single space character, which caused the ticket to be deleted. [ADESK-170] - The Creation Date column of the Info Center > Report Parts > Service Desk > Ticket Summary report part was updated to only show the date, instead of the date and time. [ADESK-264] - Corrected a reapply schema error that occurred when Full Text was enabled on Service Desk tables. [ADESK-265] - Applies to Kaseya SD HelpDesk iOS App users only. Corrected a bug that prevented non-masters from seeing tickets not associated with an org, providing the "Only Master see tickets that are not assigned to an organization" option is disabled. [ADESK-272] - Percentages reported by the legacy Service Times report have been corrected. [ADESK-275] - The closed date column for tickets with a status of Closed is now populated with data when running a Service Desk report that includes the Closed Date column. [ADESK-280] - In the Service Desk ticket editor, data entered in a custom field when a required field is missing data is no longer removed by the attempted save using the "Save" button. The data entered in the custom field remains entered while the user enters data in the required field and completes the saving of the ticket. [ADESK-421] - Ticket notes now display in the the bottom pane of Service Desk tickets in Live Connect. [ADESK-461] - Ticket search was not finding ticket numbers under some circumstances. This has been corrected. [ADESK-462] - Under some circumstances, running the Import Desk facility would result in multiple default service desks. This has been corrected. [ADESK-464] - Fixed a bug to ensure that tickets generated from Network Monitoring are always associated with the appropriate asset. [ADESK-465] - Enabling Service Desk no longer generates thousands of new tickets for extremely old VSA ticket creation request events. [ADESK-470] - Browsing for an inventory asset in the ticket editor now correctly displays a list of agent and agent-less inventory assets to select from. [ADESK-479] - The format of hours worked in the notes displayed in the lower panel of the Service Desk > Tickets table now matches the format shown in notes while editing the ticket. [ADESK-511] - The Service Desk > Send Email step now supports internal email addresses such as UN@company.local. [ADESK-108] - Corrected an issue preventing the Service Desk > Statistics > page to populate Trend graphs with data.
Service Desk - Security Vulnerability	[ADESK-260] - A possible security vulnerability has been removed. [ADESK-261] - A possible security vulnerability has been removed.
Service Desk - Documentation	[ADESK-230] - Documentation: In Service Desk, the term "approved" was removed from 4 procedure methods : executeExternalSCript, exectuteSqlNonQuery, executeSqlQuery and executeShellCommand because it was confusing. [ADESK-493] - Documentation: A C# sample script was added to the Service Desk > Execute External Script service procedure documentation.