Enterprise Mobility Management (R9) - 31 January 2015

Enterprise Mobility Management

Enterprise Mobility Management is a new module that provides an enterprise-class, integrated solution for managing mobile devices, apps and secure access to company data by policy. This includes the fastest deployment in the industry for onboarding customer organizations and their users. Mobile devices can be company-owned or employee-owned. Enterprise assets are always isolated from personal data using AES-256 encryption at rest and in flight.

A single easy-to-use, integrated user interface enables you to quickly:

• Onboard new and existing customer organizations using a wizard setup.
• Apply high, medium, and low security policies that you can customize.
• Use preset configuration profiles for each level of security.
• Launch invitations to users to register their devices. Registering installs a Kaseya agent app on their device called MobileManage.
• Manage multiple devices for each user.
• Require or disallow the installation of apps on mobile devices.
• Identify installed apps on mobile devices.
• Audit each mobile device, providing a detailed inventory of operating system, device information, platform and network properties.
• Enable or disable tracking the location of mobile devices in real time and maintain a location history.
• Force an alarm to sound on devices to help users locate their lost devices.
  • Lock, wipe and reset lost or stolen devices.
  • Be alerted if a lost device checks in or is out of compliance.
  • Send text messages from Enterprise Mobility Management to mobile devices.
  • Provide mobile device users safe, secure access to their company’s internal websites and documents using two container apps.
    • The website browser app is called WorkBrowser. You can optionally control access to linked internal websites with WorkBrowser using proxy URLs.
    • The document browser app is called WorkDocs. WorkDocs allows a user to edit and save documents locally or upload changed documents to their company’s internal networks.

Licensing

Licensing is based on the number of users managed by Enterprise Mobility Management. Each licensed user can have an unlimited number of devices managed by Enterprise Mobility Management.

Simplified User Interface

The user interface comprises a single page with four tabs. Each tab features drill-down menus for:

• Users
• Devices
• Apps
• Policies

Active Directory Integration

Enterprise Mobility Management uses a customer organization's Active Directory instance to identify the users invited to register their mobile devices. Security policies in Enterprise Mobility Management are applied to a device based on its association with an Active Directory user. Enterprise Mobility Management does not store any user credentials but only acts as a relay for Active Directory authentication. The MSP should ask the customer organization to whitelist the VSA's IP address for the server hosting the customer's Active Directory instance and the servers hosting the internal resources accessed by BYOD functionality.

System Requirements

Enterprise Mobility Management supports the following mobile devices:

• iOS version 7.0 and above
• Android version 4.0.3 and above

For this initial release, Enterprise Mobility Management is only supported in on premises environments. When upgrading to R9 in an on premises environment, Mobile Device Management is removed and Enterprise Mobility Management is added. Migration of data from Mobile Device Management to Enterprise Mobility Management is not supported.

Note: Enterprise Mobility Management can only use the external IP address specified for the VSA at the time the VSA is installed or upgraded to R9. Changing the VSA external IP address after install or upgrade is not supported by the Enterprise Mobility Management module.