VSA (R9.4) - 29 December 2016

Live Connect on Demand

Live Connect on Demand installs temporary agents on machines. Temporary agents allows Live Connect to be used temporarily on a machine, up to a maximum of 12 hours.

Live Connect on Demand requires the target machine have internet access.
After the temporary agent session ends, the temporary agent is automatically uninstalled from the machine. As with regular agents uninstalling may take a few minutes to completely remove the temporary agent.

Procedure

Use the Agent > Live Connect on Demand > Configuration to configure settings that apply to all temporary agent deployments.
Start a Live Connect session using any agent.
Add a new tab to display the Asset Browser ('Start a new session') window listing all the machines you are authorized to manage.
Click the monitor icon on the far left of the control bar.
In the Live Connect On Demand optionally include a Customer Name and Notes. These display in reports using the Temporary Agent Audit report part.
Select one of three methods for sending the download link to the user to install the temporary agent on a machine.
Note: The unique session code included with the download link is only valid for specified number of minutes.
- Send Email - Sends an email to the specified customer email address. The machine user clicks the link in the email message to begin installing the temporary agent. The format of the email message is based on the email template maintained using the Agent > Live Connect on Demand > Configuration page.
- Copy to Clipboard - Copy a link to your clipboard. You can subsequently paste the link in a message sent to the machine user. The machine user clicks the link in the message to begin installing the temporary agent.
- Done - Before clicking this option, provide the machine user with the unique session code displayed with this option. Instruct the user to point their browser to the authentication request service URL. The machine user enters the unique session code you provided on that browser page to begin installing the temporary agent.
In the VSA look for agent icons adorned with a red clock badge to identify temporary agents.
To select an existing temporary agent to work with in Live Connect return to the Start a new session tab. My Agents lists temporary agents created by the currently logged in VSA user. All agents lists all temporary agents your scope allows you to see. For each temporary agent listed you can:
- Connect - Starts a Live Connect session with a selected temporary agent.
- Cancel - Uninstalls a temporary agent from its remote machine before the maximum number of minutes allowed expires.
Review Live Connect on Demand activities in the following locations:
- Metrics on the Agent > Live Connect on Demand > Dashboard page.
- Publish a report that includes the Temporary Agent Audit report part. This includes both installed and uninstalled temporary agents.
- The creation of Live Connect on Demand install packages are listed on the Agent > Administration > Application Logging page.

Browsing Assets in Live Connect

All agents are automatically considered assets. But it is also possible to create additional non-agent assets using the Discovery module. A new drop-down filter has been added to the Start a new session window of Live Connect to browse assets, not just agents. For any listed asset—agent or non-agent—you can click the asset info icon to view basic information about the asset.

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Searching the Agent/Asset Browser

A single search field supports searches for both agents and assets in the Agent/Asset Browser window. Entering a string is matched against the following properties:

agent name
asset name
machine group
agent organization
currently logged in user
last logged in user

You can limit search using the following format:

agent:<searchterm>
asset:<searchterm>
groupname:<searchterm>
orgname:<searchterm>

You can also use the filter Word 80% / HTML 80% icon to select an agent view definition filter.

Custom Extensions

Custom extensions provide Live Connect users with a repository for uploading executables to the VSA. Stored executables can then be downloaded and executed during a remote control session using just a single click. This includes 'non-executables' such as MSI installation files and Powershell scripts.

If a remote control session is started, the executable runs under the user account associated with that remote control session.
If a remote control session is not started, the executable runs under the system account.
An executable can also be "run as administrator". In this case the executable is run as a service account, even if a remote control session is in progress.

Procedure

Start a Live Connect session using any agent.
Add a new tab to display the Asset Browser ('Start a new session') window, listing all the machines you are authorized to manage.
Click the "puzzle piece" icon on the far right of the control bar.
Upload executables to the repository. After the upload, the executables display in the Extensions list.
Optionally Execute as RC User. A user must must logged in before this option is clicked to run the executable after it is downloaded to the remote control machine.
Optionally Download executables from the repository to your local machine.
Optionally Delete executables in the repository and remove them from the Extensions list.

Live Connect to SSH Assets

Discovery automatically determines if certain discovered assets are SSH server enabled. If SSH is enabled, Live Connect provides an SSH column on the Assets page you click to start an SSH session on that asset. Since you do not have to install an agent, you can use this feature to work with a non-agent device, such as a router or switcher.

Prerequisites

The asset must have SSH server installed on it. The SSH server must:
- Support tunneling.
- Require password authentication.

Procedure

Run a network scan in Discovery.
- SSH server detection is part of every Discovery scan. No option has to be set.
- The SSH target device must be discovered and promoted to an asset during the Discovery scan. An agent does not have to be installed on the SSH target device.
- At least one Windows device on the same discovered network must have an agent installed on it.
Start a Live Connect session.
Add a new tab to display the Agent/Asset Browser ('Start a new session') window.
Click Assets to display the list of discovered assets you are authorized to see.
Click any asset with SSH in bold to start a new SSH session.
When prompted, enter the credentials required by the SSH server.

Recording and Storage of KRC Sessions

Kaseya Remote Control sessions can now be recorded.

Start a KRC session from Live Connect.
Click the new Recording... button in the control bar to start the recording.
The recording ends when the KRC session ends.
View the KRC recorded sessions on the Agent > Agents > Screen Recordings page.
Click any of the listed *.webm video recording files to download it.
Run the *.webm file using any Kaseya supported browser.
Note: You can associate the *.webm file extension with your preferred browser.

Live Connect Mobile (released in 9.4.0.8)

A new feature called Live Connect Mobile runs in web browsers—desktop and mobile—with limited Live Connect capabilities, and does not require any software installation. Use the following URL format to log into Live Connect using your mobile device.
http://<www.yourcompany.com>/liveconnect

Supported browsers:
- Chrome on Android 4.4.(KitKat) and later
- Safari on iOS 7 and later
- All supported computer browsers except Internet Explorer.
For more details see Live Connect Mobile.

Deploy Agent URLs

New Deploy Agent URL links display on the System > Orgs/Groups/Depts/Staff > Manage page. There is a link for each machine group listed on the Machine Group tab. The General tab displays the link for the organization's default machine group.

You must click a Deploy Agent URL link at least once to create its corresponding agent package on the Agent > Packages > Manage Packages page.
Optionally edit Deploy Agent URL agent packages just as you would any other agent package.
Email a Deploy Agent URL link to the machine users of that organization or machine group to prompt them to install an agent.
When a user clicks the Deploy Agent URL sent to them, a new download page with a modern look displays. This download page is different from the legacy download page shown on the Manage Packages page. You can customize this new download page using a Deploy Header tab on the System > Customize > Site Customization page.

Endpoint Logs

A new Endpoint Logs tab has been added to the Agent > Agents > Agent Logs page. The new tab lists endpoint logs generated by the agent for this machine. Click the link of any log type to display the list of available logs for that agent.

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OAuth Clients

A new System > Server Management > OAuth Client page registers clients to access your specific VSA. Registering an OAuth client ensures a customized app is authorized to provide users with extended access to VSA functionality and user data, without having any knowledge of the user's VSA credentials.

A registered OAuth client delegates a user's initial logon to the VSA. The VSA then returns client-specific tokens back to the app server. The app server uses these tokens to authenticate the client app. Because of OAuth delegation, neither the app server nor the client app ever has access to the VSA user's actual credentials.

After the initial logon. the client app shows the VSA user a customized view of VSA functionality and user data, based on the developer's use of VSA APIs. Typically the client app does not need to re-authenticate unless the client-specific token elapses without being refreshed by repeated use. The default is 60 days.

VSA User Interface Changes

The VSA user interface has been updated. Changes includes:

Combining the machine search, notification bar, time tracking and user login buttons to maximize space in the main header panel.
Reorganizing the user logon submenu.
Modernizing the look and feel of all buttons.
Modernizing the look and feel of the agent status icons displayed throughout all agent pages.
Modernizing the look and feel of all legacy asp pages.
Modernizing the look and feel of the navigation panel.
Removing the add bookmark and bookmark buttons at the top of the navigation panel.

Integration with BMS/Vorex

Kaseya has greatly improved the method of integration between Kaseya® BMS™/Vorex and the VSA. The new method—called RMM Integration - Kaseya v2—applies to both on premises and VSA SaaS users. As part of integration, three new navigation pages were added to the System module.

Sync Configuration
Sync Transaction Log
BMS API Log

When BMS/Vorex integration is activated, the BMS/Vorex cloud-based PSA server creates, manages and resolves tickets for alerts generated in the VSA. Based on your configuration preferences, BMS/Vorex integration can automatically create customer accounts for all corresponding organizations in VSA. It also provides visibility of all assets managed by the VSA.

REST API

The following new REST API resources were added in R9.4:

GET /agent/{partitionId}/deploypagecustomization
POST /agent/packagelink
GET /agentfile/downloadurl
GET /agentfile/ospxfiles
GET /agentfile/patchanalysisscanfiles
GET /agentfile/patchdeploymentprofiledownloadurls
GET /agentfile/patchdownloadurls
GET /assetmgmt/agentsonnetwork/{networkId}
GET /assetmgmt/assets/{agentId}/customfields
PUT /assetmgmt/assets/{agentId}/customfields/{fieldName}
POST /assetmgmt/assets/customfields
DELETE /assetmgmt/assets/customfields/{fieldName}
PUT /assetmgmt/assets/customfields/{fieldName}
DELETE /assetmgmt/customextensions/{agentId}/{path}
GET /assetmgmt/customextensions/{agentId}/endpointref/{path}
GET /assetmgmt/customextensions/{agentId}/file/{path}
PUT /assetmgmt/customextensions/{agentId}/file/{path}
GET /assetmgmt/customextensions/{agentId}/folder/{path}
PUT /assetmgmt/customextensions/{agentId}/folder/{path}
PUT /assetmgmt/documents/{agentId}/file/Move/{source}/{destination}
DELETE /assetmgmt/documents/{agentId}/Rename/{source}/{destination}
GET /assetmgmt/temporaryagents
GET /authx
GET /automation/servicedesks
GET /automation/servicedesks/{serviceDeskId}/categories
GET /automation/servicedesks/{serviceDeskId}/customfields
GET /automation/servicedesks/{serviceDeskId}/priorities
GET /automation/servicedesks/{serviceDeskId}/status
GET /automation/servicedesks/{serviceDeskId}/tickets
GET /automation/servicedesktickets/{ticketId}
GET /automation/servicedesktickets/{ticketId}/customfields/{customFieldId}
PUT /automation/servicedesktickets/{ticketId}/customfields/{customFieldId}
GET /automation/servicedesktickets/{ticketId}/notes
POST /automation/servicedesktickets/{ticketId}/notes
PUT /automation/servicedesktickets/{ticketId}/priority/{priorityId}
PUT /automation/servicedesktickets/{ticketId}/status/{statusId}
GET /bmsi/orgstates
GET /echossl
POST /email
GET /environment
GET /ismoduleactivated/{moduleId}
POST /storage/endpoint/file/{folderType}/{fileType}/{filename}
GET /storage/endpoint/spaceavailable/{folderType}/{fileType}/{bytes}
GET /storage/file/{fileId}/contents
POST /temporaryagent
DELETE /temporaryagent/{agentGuid}
PUT /temporaryagent/{agentGuid}/name
POST /temporaryagent/{agentGuid}/notes
GET /temporaryagent/config
POST /temporaryagent/email
GET /tenantmanagement/licensing/module/{moduleId}
GET /tenantmanagement/licensing/modules/{tenantId}
GET /tenantmanagement/roletypes
POST /tenantmanagement/roletypes
DELETE /tenantmanagement/roletypes/{roleTypeId}
GET /tenantmanagement/roletypes/{roleTypeId}
DELETE /tenantmanagement/tenant
POST /tenantmanagement/tenant
PUT /tenantmanagement/tenant
GET /tenantmanagement/tenant/{tenantId}
DELETE /tenantmanagement/tenant/modules/{tenantId}
PUT /tenantmanagement/tenant/modules/{tenantId}
PUT /tenantmanagement/tenant/modules/licenses/{tenantId}
PUT /tenantmanagement/tenant/modules/usagetype/{tenantId}
DELETE /tenantmanagement/tenant/roletypes/{tenantId}
PUT /tenantmanagement/tenant/roletypes/{tenantId}
PUT /tenantmanagement/tenant/roletypes/limits/{tenantId}
GET /tenantmanagement/tenants

Additional Features

Agents	The previously hidden page called 'Set Proxy' has been added as a standard page to the Agent module. Use this page to direct agents to relay requests for Patch Management downloads through a proxy server specified by the user.
Agents	Added a Set Credentials page to the Agent > Templates folder. The new page sets credentials for agent template accounts only.
Agents	The Agent > Automatic Update screen is now available only to Master administrators in on premises VSAs.
Agents	You can now right-click a cell in a grid and copy its contents to the clipboard. For example if you right-click the name of an agent, the name of the agent is copied to the clipboard. Only pages using VSA presentation services support this feature.
Agents	A Refresh button has been added to Agent > Manage Agents page. This page no longer refreshes automatically.
Agents	Added a 'Copy Agent From' popup dialog within the Create Agent Package wizard to improve the selection of an agent or template to copy settings from. Once selected, the agent or template is identified for future reference.
Agents	The tabs of the Agent > Agents > Agent Logs page have been reorganized and are now multi-level for easier access.
Agents	Added support for Windows Server 2016, for both agents and Kservers.
Portal Access	Launching Portal Access on an agent now connects to the old Live Connect portal regardless of the Default Settings in the VSA.
Remote Control module	KRC was added as a remote control option on the Remote Control > Select Type page.
Info Center	When printing the Executive Summary report to HTML output, a new 'Print to PDF' button displays in the report. When you click the button you can save the HTML report content as a PDF.
Live Connect - OS X Terminal	Live Connect now provides a command shell module (Terminal) for Mac endpoints, providing a full Bash shell experience. The shell defaults to an elevated privilege, so sudo is not required.
Live Connect	Added paging to the display of entries on the Live Connect > Registry page for improved performance.
Live Connect	Added the ability for 3rd party software to start a Live Connect session via a URI handler. The URI includes authentication and agent information.
Live Connect	Added links on the Live Connect > Events page to the corresponding Microsoft documentation for each logged event ID.
Live Connect	Live Connect sessions now continue without user interruption, even if the VSA user logs out of the VSA or the VSA session times out.
Live Connect	VSA logging has been added to many Live Connect functions. This includes: Start session Each module navigation Custom Extensions Create a folder on the VSA Upload a file to the VSA Download a file from the VSA Delete a file/folder on the VSA Execute a file on the endpoint Files Delete a file/folder on the endpoint Create a folder on the endpoint Rename a file/folder on the endpoint Make a copy of a file/folder on the endpoint Move a file/folder on the endpoint to a new location Upload a file to the endpoint Download a file from the endpoint Processes End process on the endpoint Registry Editor Create a key Create a new value on an existing key Modify an existing value Rename a key/value Delete a key/value Services Start a service on the endpoint Stop a service on the endpoint Restart a service on the endpoint Change the start up setting of a service (auto/manual/disabled) Documents Create a folder on the VSA Upload a file to the VSA Download a file from the VSA Delete a file/folder on the VSA Patch Status Scan now Set Ingore Schedule Cancel a schedule Procedures Dashlet Run procedure Procedures Run procedure Schedule a procedure Cancel a schedule Temporary Agents Create temporary agent Update customer name/notes Send email Add notes Close/Cancel a temp agent session
Default Settings	UI changes have been made to improve user experience with Quick View, Kaseya Remote Control and Live Connect as follows: You can override the default setting and launch Live Connect (Classic) from Quick View using a new option in the System > Default Settings page: 'Use new Live Connect when clicking the Live Connect button in Quickview'. Set this to 'No'. Clicking the Agent Status icon immediately launches a shared session of Kaseya Remote Control. QuickView has a similar look, feel and behavior as it has in previous versions.
Default Settings	Ctrl + clicking an agent icon now launches Live Connect or Live Connect (Classic), depending on the value set for the System > Default Settings > 'Use new Live Connect when clicking the Live Connect button in Quickview' option.
Default Settings	A new 'Use Fast Transfer option' has been added to the System > Default Settings page. If set to Yes, Fast Transfer is applied to files transferred in the Software Deployment and Update module. This option applies only to on premises VSAs, not to SaaS.
Notification Bar	When a new patch is available, the notification displayed to master users in the notification bar now includes a link to the release notes.
System	A new 'Use Compact Navigation' checkbox was added to the System > Preferences page. Checking this option reduces spacing between items on the navigation panel. Changes take effect after the next logon.
Master and System Roles	Master and System roles can no longer be modified.
Reapply Schema	Reapply schema no longer runs scripts on an existing VSA unless the scripts have changed. Reapply Schema can be forced to run all scripts by entering the following URL in the browser locally on the Kserver machine. `http://127.0.0.1/localAuth/installSchema.asp?localApply=true&ignoreVersion=true`

Bug Fixes

Agent	The drop-down list displayed by the machine group filter on agent pages now supports: arrow up and arrow down key navigation selection of a machine group using the enter key
Agent	Fixed an issue with re-displaying the correct page of agent packages after editing an agent package.
Agent	Fixed an issue with creating a new SHA-1 credential for a legacy external application.
Agent	Fixed an issue with reports not honoring the 'end after x days' scheduling option.
Agent	Fixed an endpoint provisioning issue that could occur when agents were downloaded and installed concurrently.
Agent	Fixed an issue with updating earlier versioned agents, if the agents were installed using a custom path.
Agent	Improved the query used by the Agent > Manage Agents page to avoid duplicate rows and speed its performance.
Agent	Updated the Agent > Manage Agents > Agent Info column to show the time as well as the date of the last agent update.
Agent	Updated the date/time format of the Last Active Time column on the Agent > Agent Logs > Kaseya Remote Control Log tab.
Agent	Added missing event time columns to Alarm Log tab and Log Monitoring tab on Agents > Agent Logs page.
Agent	The 'Select All' option on the Agent > Manage Agents page now respects the column filtering you have selected. Previously items hidden by the filter would be selected as well.
Agent	Fixed an error message that could display when trying to delete an agent package from the Agent > Manage Packages page.
Agent	Fixed a page selection issue on the Agent Packages page.
Agent	Fixed an error message that could display in IE and Firefox when clicking the 'Download Package' link from the Agent > Manage Packages page.
Agent	Fixed the help link for switch definitions in the edit dialog for Agent > Manage Packages.
Agent	Two new columns were added to the Manage Agent page, identifying the Username and Domain used for the agent credential.
Agent	Fixed an issue with copying agent settings from a template using the Agent > Manage Packages wizard.
Agent	Fixed an issue with selected tabs on the Agents > Agent Logs page not respecting the browser time and server time settings in System > Preferences.
Agent	Added a tooltip to the Agent Version column of the Manage Agents page, explaining the format to use when filtering by this column.
Agent	Added back missing description and detail fields to the redesigned Alarm Log tab on the Agent > Agent Logs page.
Agent	The 'Use Date Filter' checkbox and date range fields have been removed from the Agent > Manage Agents > Delete Agent dialog.
Agent	Improved the performance of listing agents on the Agent > Manage Agent page.
Agent	On the second page of the Create Agent Package wizard, fixed an issue sorting and filtering the list of agents to copy agent settings from.
Agent	Fixed a display-only issue on the Agent > Manage Agents page that made it appear the Agent > Copy Settings page had not successfully copied an agent credential from one agent machine to another.
Agent	Added Delete Agents, Rename, Change Group, and Set Credentials to the Manage Agents branch of the System > User Roles > Access Rights tree.
Agent	The 'Display accounts from' drop-down list in the Agent Package wizard on the Agent > Manage Agents page now lists machines in alphabetical order.
Agent	The 'Set System Default' button displayed in the Agent > Manage Agents > Working Directory dialog is now only visible to master users.
Agent	Updated the tooltip for the Manage Packages > Create Agent Package > copy setting grid.
Agent	Corrected an issue causing long delay times when displaying a list of agents on VSAs with a large number of agents.
Agent	Fixed an issue that prevented moving a machine to a different machine group if only 1 license was available.
Agent	Fixed an issue with the Share dialog on the Agent > Manage Packages page showing all users regardless of scope.
Agent	Setting a machine ID filter no longer excludes all template accounts categorically inside the Agent Package wizard. Like agent accounts they will display if they match the conditions of the machine ID filter.
Agent	This fix ensures the dl.asp download page is available for installing agents in an on-premise VSA if no tenants are created using the Tenant Management module. The dl.asp page is also not available in SaaS environments.
Agent	Fixed an issue clearing a pending LAN Cache.
Agent	Re-sized and re-positioned the window used to install an agent when using the Chrome browser.
Agent	Updated the default view of the Agent > Agent Logs > Event Logs tab to list event entries by date in descending order.
Agent	Added missing button icons on the Agent > Agents > Agent Logs > Alarm Log tab.
Agent	Fixed an issue causing the agent to hang on startup in certain environments.
Agent	Fixed an issued that caused agents to occasionally become unresponsive during directory monitoring, requiring a manual restart.
Agent	Agents now uninstall cleanly, removing all traces of the installed agent files and generated agent log files.
Agent	Added license auditing of MS Office Professional Plus 2016 to the Audit > Software Licenses page.
Agent	Fixed an issue auditing a machine with more than 32 logical CPUs.
Agent	Windows agent upgrade could fail if Agent service did not stop in a timely fashion, leaving the agent disconnected from the VSA until manually restarted. This has been fixed.
Agent	Fixed an issue that could cause, based on a timing issue, Log History settings to be occasionally reverted by an agent check-in.
Agent	Fixed an agent install failure that could occur when the Kaseya Agent service exists but the Kaseya Agent Endpoint service does not exist.
Agent	Fixed an issue with the Kaseya agent reporting its IP address as 127.0.0.1 in some cases when Kaspersky is installed.
Agent	Agents that were bound to the KServer would not reconnect if the agent account was deleted from the VSA, leaving the agent offline. This has been fixed.
Agent - OS X	Windows and Mac agents have been updated to version 9.3.0.1
Agent - OS X	Fixed an issue with installing agents on Mac OS 10.11.5 systems.
Agent - OX X	Fixed a certificate exception error when installing an 9.3 agent on OS X Lion.
Agent Procedures	Fixed an issue on the Agent Procedures > Schedule / Create page. Without selecting a tree node, type an entry in the machine search field on the notification bar. Leave the search result window open and click an agent procedure in the procedure tree. The result is that the grid just says 'Loading Data'.
Agent Procedures	Fixed an issue that deleted selected agent procedures after re-apply schema was run.
Agent Procedures	Fixed an error that occurred when attempting to run an agent procedure using a managed variable with a value set to 'null', without the quotes.
Agent Procedures	Fixed an issue with showing the correct login name for the VSA user that ran the agent procedure for suspending/un-suspending alarms.
Agent Procedures	Fixed an issue with the System > Import Center not automatically approving imported agent procedures for Master and System users. Fixed an issue with Import Center attempting to create the same folder twice in the agent procedures tree.
Agent Procedures	Fixed an issue showing files on the Agent Procedure > Get File page if the name of the agent procedure or the name of the parent folder included variations of the minus (-) character.
Alerting	Eliminating an exception related to processing alerts has resolved an issue with the PluginHost stalling.
Audit	The "baseline" and "latest" audit processing failures on some systems recently upgraded to R9.3 have been fixed.
Audit	Fixed an issue that caused audit results to be misreported for some tables.
Audit	Fixed an issue with the latest audit not identifying installed applications correctly.
Audit	Fixed an issue displaying the password of a credential in the Audit > Asset > Manage Credentials page.
Audit	The filtering of Microsoft Office products was removed from the Audit > Software Licenses page.
Audit	Fixed an issue with displaying data using the View Assets > Credentials tab > View button.
Audit	Removed the suffix '(Alpha)' from "Kaseya Remote Control" labels that display in drop-down lists in the VSA.
Classic Monitoring	Fixed an issue with some machines in the uptime history report showing 100% uptime, yet no corresponding chart was displayed.
Classic Monitoring	Fixed an issue that prevented MIB files from being uploaded and processed in the classic Monitor module for SNMP monitoring.
Database	Logging capabilities were added to the database cleanup project (Project Oscar).
Database Views	Fixed an issue with the "vSystemInfoManual" database view not being created in a new install of the VSA.
Edge Services	Fixed an issue with the redirection of http To https for Edge Services.
Edge Services	Fixed an issue that denied Kaseya Edge Services access to SQL Server after a password change.
Edge Services	Updated the way log files are managed for Edge Services.
Edge Services	Edge Services would terminate if it lost connectivity with SQL Server. It will now attempt to reconnect, and continue to run if that attempt is successful. However it will still terminate if it is unable to reconnect to SQL Server.
Edge Services	This fixes intermittent crashes at the Edge Services when it's attempting to process large number items on the Windows Message queue.
Edge Services	Edge Services could terminate if it encountered a SQL deadlock. Now the SQL statement will be retried.
Edge Services	Downloading files via HTTP from the VSA could be slow under some circumstances. This has been fixed.
Edge Services	Edge Services now processes TLS handshakes significantly faster than before. In addition if it receives a flood of TLS connections, it will no longer use 100% CPU while processing them.
Edge Services	Edge Services would occasionally terminate when it lost connectivity with SQL Server. This has been fixed.
Edge Services	Fixed an issue with Edge Services reconnecting with SQL Server.
Endpoint	In rare circumstances, the KaseyaEndpoint and Kaseya.AgentEndpoint processes could use large amounts of CPU. This has been fixed.
Endpoint	Fixed an endpoint provisioning error that occurred if the secondary kserver address did not resolve to a VSA server.
Executive Report	Fixed a spelling typo in the Anti-Malware section of the Executive Summary report.
Executive Report	Fixed an issue with generating reports that display the report logo in SaaS tenant partitions.
Executive Report	An extraneous javascript console.log was removed from the Executive Summary report.
Executive Report	Corrected a spelling error and removed the numbers 1, 2, 3 from License Summary > Servers > Summary Statistics depending on OS Type.
Executive Report	Fixed an issue with the calculating the OS score with Windows 10 machines.
Executive Report	The HTML output of the Executive Summary report was narrowed slightly to enable users to copy and paste the contents of the HTML output, minus the charts, into a Word document successfully.
Executive Report	Data for the new Antivirus and Anti-Malware modules has been added to the Executive Summary report.
Executive Report	Fixed an Executive Summary report error for machine group/organisations using the '_' character.
Executive Report	Fixed the display of Antivirus performance statistics on the Executive Summary report.
Executive Report	Updated the executive summary report to include Office 365/Office 2016 in the License section.
Executive Report	Fixed an issue with generating the executive summary report when Antivirus (Classic) and Anti-Malware (Classic) is not installed in the VSA.
Executive Report	Fixed an issue with incorrect counts on the Executive Summary report for Anti-Malware (Classic) > 'Protection not running' and 'Updates Completed'.
Executive Report	Fixed several issues in the Security section of the Executive Summary report regarding inaccurate counts for Antivirus (Classic) and Anti-Malware (Classic) machines.
Executive Report	Fixed an issue that caused the Executive Summary report to fail to be generated when Security parts were enabled.
Info Center	Fixed an issue with setting the first email in the InfoCenter > Inbox to unread.
Info Center	Fixed an issue with the data returned by the 'IsInstalled=False' condition in the Security Center AV Installation Statistics report part.
InfoCenter	A validation message now displays in custom report dialogs when the user enters an invalid date range.
InfoCenter	Fixed an issue that caused LINUX Servers to be counted as workstations when in the Executive Summary report.
InfoCenter	Fixed an issue with legacy "Log" reports not showing date/time values when published.
Kaseya Remote Control	Localized German keyboard layout issues are fixed in 9.4 release of Kaseya Live Connect's Remote Control feature along with other performance improvements.
Kaseya Remote Control	This fix ensures that a Kaseya Remote Control session launched from within Live Connect prompts the user to enter a reason for the remote control session, if required by User Role Policy or Machine Policy for the specific machine. This matches the behavior of Kaseya Remote Control sessions launched outside of Live Connect.
Kaseya Remote Control	Corrected the message text displayed when alt+clicking an agent that has remote control disabled.
Kaseya Remote Control	Fixed an issue with Kaseya Remote Control repeatedly prompting the user to download the KRC app when logged into the VSA using the Safari 10 browser on a MacOS Sierra machine.
Kaseya Remote Control	Fixed two issues with remote control logging that could cause an RC session to terminate unexpectedly.
Kaseya Remote Control	This bug fixes choppiness and improves the performance of the Remote Control feature of the next generation Kaseya Live Connect.
Kaseya Remote Control	This update fixes a potential issue that can cause a live Remote Control stream to end with a "Decoder Error", in the next generation Kaseya Live Connect introduced in R9.3.
Kaseya Remote Control	This update fixes an issue that can cause an active Remote Control stream to get delayed when it's tab or window is hidden in the background.
Kaseya Remote Control	When a machine user selects the 'Disable Remote Control' option, using the agent in the system tray, the thumbnail view in Live Connect and Remote Control sessions are disabled.
Kaseya Remote Control	This fix addresses a memory leak that might happen during Remote Control inside Kaseya Live Connect on a few Windows machines. This issue was caused because of incompatibility of a few Intel driver versions on certain chipsets.
Kaseya Remote Control	Fixed a connection issue running Kaseya Remote Control.
Kaseya Remote Control	Starting a KRC remote control session from within Live Connect now runs as a separate window and process instead of using the embedded viewer window introduced in 9.3. The user will now have the same experience whether KRC is launched from the VSA or from Live Connect.
Kaseya Remote Control	Installer scripts were updated to install the correct version of Kaseya Remote Control used by Live Connect (Classic) in 9.3. When running Live Connect (Classic) in 9.3, a warning message that KRC was written by an unknown publisher no longer displays when launching KRC. In some cases, KRC could fail to launch because of this issue.
Kinstall	Fixed an issue with the VSA certificate user permissions during installation.
Kserver	This fix resolves a performance issue on aging event Instances that could result in a timeout.
KServer	Fixed issue where an agent procedure cause the KServer process to terminate if the agent is using LAN cache and the file name is incorrect and too long.
KServer	Fixed an issue with an uninitialized agent procedure variable causing the Kserver process to terminate when compared with a registry key value.
KServer	Some redundant KServer log messages are now being suppressed, if nothing significant has happened in the last 30 seconds.
KServer	Fixed an issue with long event log messages on agent machines stopping the KServer process.
KServer	Reduced the memory requirement for auditing server machines with a high number of users to avoid memory allocation issues.
KServer	Fixed an issue with the Kserver service when processing large memory allocation requests.
Licensing	Running GetCheck.asp no longer overwrites the loadfunclist.sql file.
Licensing	Fixed an issue with setting license by group limits for backup workstation and servers on the System > License Manager page.
Live Connect	Added paging to the display of entries on the Live Connect > Registry page.
Live Connect	The Live Connect > Commands page now supports commands using an extended character set.
Live Connect	Opening a new Live Connect session no longer closes an Agent Procedure editor opened on another tab, nor prompts the user with: 'Are you sure you want to leave this page?'
Live Connect	The Live Connect > Registry Editor now supports entering alphabetical characters in DWORD and QWORD values.
Live Connect	Fixed an issue with Live Connect becoming unresponsive when transferring large files.
Live Connect	Live Connect search now searches for both org ID and org name. Previously only org name was searched for.
Live Connect	Added drive type icons to the Volumes dashlet in the Live Connect > Asset Summary.
Live Connect	You can now ctrl+click to add a new session tab in the Live Connect window.
Live Connect	The Live Connect > Files page now sorts by file type first (folders vs. files), then by name.
Live Connect	Added a refresh icon to the Files toolbar.
Live Connect	You can now control VSA user access to new Live Connect menus and options based on the VSA user's assigned user roles. For a given user role, set Live Connect and Quick View options using the System > User Roles > Access Rights tab to control access to Live Connect menus and options.
Live Connect	Updated the API for Live Connect to display the correct Patch Scan Recurrence interval and Windows Automatic Update status.
Live Connect	Fixed an error that displayed when selecting the Live Connect > Log Viewer > Agent Logs page.
Live Connect	Fixed a 'procedure failed to run' error on the Live Connect > Assets > Procedures > Pending page when the Run Now button was clicked.
Live Connect	Added documentation for Live Connect minimum requirements.
Live Connect	Fixed an issue that could cause an intermittent peer-to-peer connection to terminate running Live Connect.
Live Connect	Fixed an issue with the CPU graph in Live Connect not displaying for some Windows machines.
Live Connect	Fixed a gateway HTTP 405 timeout issue that, in rare circumstances, could cause an endpoint to not be successfully provisioned, affecting Live Connect, Antivirus, and Anti-Malware.
Live Connect	On some installations using Live Connect to the VSA machine would fail. This has been fixed.
Live Connect	Fixed an issue that could cause the Admin Endpoint to terminate in the rare case an attempt to connect back to the Live Connect app failed.
Live Connect	Fixed an issue that prevented Live Connect from authorizing an endpoint connection with an online agent when the VSA is installed on selected older Windows operating systems.
Live Connect	Enhanced Live Connect to work correctly even when the server address configured in the VSA's System settings is not reachable.
Live Connect	Fixed an issue that could cause Live Connect and Kaseya Remote Control to repeatedly disconnect after the VSA server was migrated.
Live Connect	Fixed an issue with Live Connect not working after a patch upgrade: ConnectedWithError - ChannelServerOffline.
Live Connect	When using the Kaseya Live Connect application to connect to multiple VSAs, you are only prompted to upgrade if the version offered by any VSA is later than the one already installed on your computer. Previously in 9.3, you were always prompted if the version did not match.
Live Connect	Fixed an issue that could caused private remote control session to terminate unexpectedly.
Live Connect	Added missing default sort orders for the following lists in Live Connect: documents events files processes registry editor (nodes and values) services
Live Connect	Added the display of agent procedure folder paths to Live Connect pages that add or schedule agent procedures.
Live Connect	Now possible to set the default value for registry keys.
Live Connect	Added the ability to cancel a download from the Live Connect > Files page.
Live Connect	Fixed an issue that prevented new Live Connect from working when port 80 was blocked for incoming requests.
Live Connect	In some circumstance if there was a network outage that caused a Live Connect connection to fail, it would not fall back to relay connectivity. This has been fixed.
Live Connect	Fixed an issue with Live Connect triggering an 'application error' when running a private or shared remote control session.
Live Connect	The file source on the Patch Status page of Live Connect now displays the 'friendly name' specified for file source, instead of the agentguid.
Live Connect	This fix resolves an issue that causes a 'Failed to launch Kaseya Live Connect' dialog to show up, when launching Kaseya Live Connect from a VSA with a secure connection.
Live Connect	Fixed an issue with opening Live Connect in Firefox unless linked to 'KaseyaLiveConnect.exe' file.
Live Connect	When displaying a list of machines in a Live Connect session, you can now enter a machine group search string to filter the list, up to a maximum of 100 machine groups.
Live Connect	This fixes an issue where Kaseya Live Connect installers may be detected as corrupt, invalid or signed by an unknown publisher, causing a security risk notification on certain Windows machines.
Live Connect	This fix address an issue that didn't allow users to use Kaseya Live Connect with a VSA that was configured with self-signed or insecure certificates, over HTTPS. Kaseya Live Connect now warns users if the connection cannot be verified to be secure, but allows the users to proceed forward.
Live Connect	Added CPU graph, memory graph, and system event list data to Live Connect for OS X machines.
Live Connect	Running Live Connect on Mac agents hides unsupported menus and options.
Live Connect	Fixed an error that occurred with new Live Connect if the agent is offline, but the VSA still thinks the agent is online.
Live Connect	The volumes dashlet in new Live Connect now only displays a drive in red if the drive is nearly full.
Live Connect	Fixed an issue with duplicate endpoint records causing Live Connect to get stuck on the "Start a new session" tab.
Live Connect	Added a page selector to the Live Connect > Asset Summary > Agent Procedure selection screen used to add agent procedures.
Live Connect	Added a 'keep or replace' dialog when uploading a file with the same name but different case--case insensitive--to Live Connect from a Windows machine. OS X machines consider filenames case sensitive, so this dialog does not display.
Live Connect	Updated the agent status icon in Live Connect to not show a user when no user is currently logged into the machine or has been inactive, matching the conventions of the status icons in the VSA web interface.
Live Connect	Fixed an issue running Live Connect in a SaaS server configured with a "-cdn" (akamai) subdomain.
Logon	Fixed an issue that allowed disabled VSA user accounts using a domain logon to still log into the VSA.
Logon	Updated the message displayed on the VSA logon page when a VSA user's assigned hours policy prevents access.
Logon	Updated a dll related to an issue that prevented domain users from logging in when the domain controller has a slow response time.
Logon	The following characters are now fully supported in Active Directory passwords used to log an AD user into the VSA: #, ##, <, <<, >, >>
Machine Search	Fixed the display of alarm-clock icons in the Machine Search drop-down list.
Notification Bar	This fix ensures that when alarms are scheduled to be suspended at a future time, the notification bar only generates notifications at that future time and not before then.
Notification Bar	Enabled the access right to hide or show the notification bar, which affects all options on the notification bar. In 9.4, the notification bar background has been set transparent, but still serves as a access rights container for all its member options.
Notification Bar	Fixed the calculations and display of the SQL Memory configuration values in the SQL server notifications dialog.
Reapply Schema	Fixed an issue running reapply schema from the System > Configure page on a remote system.
Remote Control	Remote Control Policy now sets the default user notification type to "Silently take control" and disallows an empty notification type.
Remote Control	When using RDP and K-VNC on Internet Explorer, it would display a warning message saying that 'ActiveX control kaxRemote.dll failed to load' . This was due to the digital signature using SHA-1, which has been deprecated by Microsoft. It is now signed using SHA-256.
Remote Control	KRC was added as a remote control option on the Remote Control > Select Type page.
Remote Control	The User Role Policy and the Machine Policy pages in the Remote Control module now support single and double quotation marks in the messages displayed to machine users when starting or ending a remote session.
REST API	Improved the performance of the GET /assetmgmt/assets/{assetId} request.
REST API	Fixed validation for the presence of the $top parameter in REST API requests.
REST API	Fixed a parameter setting typo in the REST API documentation.
REST APIs	Fixed an issue with creating the VSA correct password using the REST API POST /System/Users.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerability	A security vulnerability was removed.
Security Vulnerablity	A security vulnerability was removed.
Support Pages	Fixed several links on the support.asp page pointing to the wrong port.
System	Fixed a issue that allowed special characters in Org IDs and Org Names to prevent editing or renaming the organizations.
System	Fixed an issue filtering role and scope lists by the user's assigned roles and scopes.
System	Fixed an error that displayed when selecting the Dispatching link on the http://<yourVSA>/inc/support.asp page, then clicking the MSMQ tab.
System	Added validation to the System > License Manager > Update Code > *Enter License Code' field to ensure a minimum length license code is submitted.
System	Fixed several issues with the System Statistics page.
System	Fixed an error that displays when maintenance is about to expire and the administrator attempts to select the System > Configure > 'Hide maintenance warning' > 'select user' option.
System	Fixed an issue with System Management configuration not properly installing the content pack.
System	Fixed an issue with the Statistics Page reporting incorrect information because the DB file names were different than the default names.
System	Adjusted the allowed time zone offset on the System > Local Setting page to a range of -12 to +14.
System	Both the code and process for 'Change DB' has been updated. The new process requires a re-logon to the VSA, and reapply schema must now be kicked off manually after that. Please review instructions for 'Change DB' in the help topic for the System > Configure (http://help.kaseya.com/webhelp/EN/VSA/9040000/index.asp#248.htm) page.
System	Updated the Outbound Email edit dialog to ensure required fields have data, before allowing the user to save the dialog.
System	Fixed a bug selecting the user in the System > User History page when the selected user is not in the same scope.
System	Newly created users are no longer required to change their password the first time they logon if the System > Logon Policy requires a password change every N number of days.
System	Fixed an issue that prevented a user from changing his or her username, even when the System > Logon Policy > 'Prevent anyone from changing their logon name' checkbox was unchecked.
Ticketing	Ticketing ticket notes saying 'summary updated' are no longer created each time the summary description is changed.
Ticketing	Fixed an error message that displayed when trying to view the Ticketing / View Summary page in a high volume environment.
Ticketing	Filtering the Ticketing > View Summary page, then using the Set Field button to update selected tickets now updates just the selected tickets.
Ticketing	The 'Ticket Summary' field in tickets displayed in the Ticketing > Create/View page no longer shows encoded HTML when special characters are included.
Ticketing	Fixed an issue with opening a file attachment in a ticket created using the Ticketing email reader if the filename contained spaces.
User Portal	Fixed an issue with displaying hourly-scheduled agent procedures on the User Portal > Agent Procedures > Pending page.
User Portal	User Portal now checks access to ticketing before loading the ticketing module.
User Portal	Launching User Portal on the agent will now connect to the old Live Connect portal if the Default Settings in the VSA specify to do so.
User Portal	Fixed an issue with the User Portal page shown by clicking the agent icon in the system tray being redirected to HTTP, even if the default web server address is HTTPS.
User Portal	User portal now honors the machine role permissions for agent procedures for the default machine role.
User Portal	Fixed an issue with showing agent procedures in User Portal when the machine is assigned a non-Default machine role.
VSAPres	Fixed an issue with selecting both rows in a grid using Select All, when filtering only displays two records.
VSAPres	'No records found' is now displayed when there are zero rows returned in a non-pageable grid.

Deprecated or Obsolete Features

Agent	Obsolete vPro columns were removed from the Manage Agents page.
Support Pages	The following 'Take action with no feedback' links have been deprecated and removed from the support.asp page. This includes: Force Reapply Schema - Clears the reapply in progress flag and runs it again. Reapply Schema and Rebuild Indexes - Drops and rebuilds all database indexes. This could take a very long time. Reset IIS note: Run script 101 to iisreset. Then schedules script 102 in 3 min to try again if 101 failed. Reload Backup Components WARNING: Redownloading the Acronis installer will take a long time. Rebuild groupIdMap, orgIdMap, and deptIdMap Original (delete and rebuild) New (incremental)
vPro	SAAS customers can no longer upload ISO or other files to SAAS VSAHiddenFiles.
Agents	The left panel listing the three steps of the Agent Package wizard was removed.