Entering an Issue Type is now required when adding a ticket from the Client Portal.
CRM
Updated the Contacts dialog to show the contacts even if the contact is associated with an inactive location.
Imported accounts now use the default currency of the company.
Finance
Added a new 'Bill Zero Value Items' option on the Admin > My Company > Company Settings > Invoice tab to show or hide zero value items in Finance billing pages.
Added the ability to change the customer associated with the ticket if the ticket is in billing review and there are no posted entries.
General
Searches now ignore leading and trailing spaces whenever a search is executed.
Dashboards now auto-refresh every 15 mins.
Home
Added a hyperlink URL on the ticket number and task name in a timesheet.
Inventory
Updated Inventory > Stock Adjustments to handle the processing of a large number of items in one record.
Projects
Updated the task notes to show the creator of the note.
Service Desk
Updated the email parser to handle lost connections and antivirus messages.
Updated the email parser to calculate the 'SLA Time to Resolution' when a new ticket is added.
Updated the Edit Ticket page to refresh the due date after saving.
Updated the Service Desk > Service Desk Dashboard page to hide inactive statuses in the 'Tickets By Status' dashlet.
Marking a ticket as complete within the time log no longer sends out an internal note to the customer.
Fixed an issue with internal notes being being sent out as 'ticket overdue' messages when the 'SLA Resolution Overdue By' trigger was enabled for tickets in workflows.
Updated the email parser to prioritize associating newly created tickets with contacts before employees.
Resolving a ticket using the Resolve button now identifies the user that resolved the ticket in the generated note.
Updated the ticket to pause calculating the SLA whenever it is in a waiting for customer status.
Updated the Ticket Edit page to show the contact.
The drop-down list for the Ticket Type search parameter on ticket list pages is now sorted alphabetically.
Reports
Fixed the time format of the execution date displayed on reports.
Updated the Service Desk > Asset Information report to show data.
