The patches below require updating the agent version to 9.3.0.18 for Windows and Mac agents.
Virtual System Administrator™
Fixed an issue where if an agent account was deleted without uninstalling the agent, Live Connect, Kaseya Remote Control, Antivirus, Anti-Malware would not work after a new account had been created for the agent. (PT-464/EES-246)
Fixed an issue which could cause an endpoint to terminate if a task was canceled while the task package was still being downloaded. (PT-478/EES-264)
Critical Issues For Customers To Patch Immediately
Virtual System Administrator™
The license information in the notification bar and on the System > License Manager License tab now shows the same data, limited by the admin's scope. Counts are provided for:
online and offline machine agents
KNM assets
total licensed
never checked in (PT-467/APPF-418)
Fixed an issue that caused the file attachments of inbound Ticketing emails to be empty if the file name contained an empty space. (PT-477/EES-164, EES-1181)
Updated the window title of User Portal to reflect the agent name. (PT-471/AF-2407)
Fixed an issue that prevented Live Connect > Chat from working if a custom 'Contact Administrator' URL was specified using the Agent > Configure Agents > Agent Menu page. (PT-469/AF-2403)
Fixed an issue with the VSA SQL backup retention policy not being honored, causing servers to run out of storage. (PT-452/APPF-2166)
Fixed a timeout issue generating the executive summary report when the uptime log contained a large volume of agent data. (PT-482/APPF-2304)
Antivirus
Fixed an issue with inaccurate database definition dates displaying on the Antivirus > Machines page. (PT-479/EXT-2378)
Fixed an issue with machines not installed with Antivirus attempting to configure themselves as Antivirus > LAN Updater clients. (PT-485/EXT-2676)
System Backup and Recovery
The following options were added to the System > User Roles > Access Rights tab for the System Backup and Recovery module:
Summary
Summary > Overview
Summary > Dashboard
Summary > Dashboard > Go To Profile
Summary > Status (PT-459/EXT-2651)
Cloud Backup
Added application backup support for:
SQL Server
Exchange
Active Directory (PT-484/EXT-2439)
A new Acronis Alert History page has been added. The retention period is specified using a new Settings > Global Settings > 'Acronis Alert History Retention Period' option. The default is 120 days. (PT-441/KCB-402)
Fixed a license count issue for VMs in Cloud Backup. (PT-475/EXT-2707)
Policy Management
The Patch Reboot Action schedule in Policy Management now respects the time zone offset. (PT-461/SDP-2070)
Fixed an issue that prevented policies from taking effect after assigning a machine to a different machine group. (PT-476/SDP-2069)
Service Desk
Fixed an issue that could cause Service Desk tables to lock for several minutes when clicking the Print Ticket option in Service Desk. (PT-480/EXT-2140)
